Remote Corporate Programs Lead — Client Experience Insights

MediSolution; Illinois; On-site; USD 180,000 - 230,000; Full time

Job summary

Altera Digital Health seeks a senior leader to drive enterprise client experience initiatives, including VoC programs, NPS administration, and executive-level insight reporting. You will partner with Sales, Marketing, Product, and Services to translate client feedback into strategic improvements.

The role emphasizes governance, cross-functional collaboration, and measurement of client outcomes, retention, and growth across the customer lifecycle, with executive visibility into trends and risks.

Qualifications

• Bachelor's degree required in related field and 8+ years leading enterprise client experience or client success programs.
• Experience partnering with executive leadership and senior stakeholders.
• Strong understanding of NPS, VoC programs, and client journey management.
• Proven ability to influence cross-functional teams in a matrixed organization.

Responsibilities

• Lead enterprise VoC strategy and administer NPS, CLC, and client feedback programs.
• Develop executive dashboards and reporting on client sentiment, loyalty, and outcomes.
• Collaborate with Sales, Marketing, Product, and Services to translate insights into action.
• Oversee Client Leadership Council planning, participation, and governance.
• Provide strategic recommendations to improve retention, expansion opportunities, and go-to-market effectiveness.
• Ensure governance, accountability, and measurement of client experience initiatives.

Skills

VoC strategy

NPS program

Executive reporting

Cross-functional leadership

Client advocacy

Education

Bachelor's degree in Business/Marketing/Healthcare Administration

Tools

CRM systems

BI tools

Survey tools

Job description

Altera Digital Health seeks a senior leader to drive enterprise client experience initiatives, including VoC programs, NPS administration, and executive-level insight reporting. You will partner with Sales, Marketing, Product, and Services to translate client feedback into strategic improvements.

The role emphasizes governance, cross-functional collaboration, and measurement of client outcomes, retention, and growth across the customer lifecycle, with executive visibility into trends and risks.