Director, Enterprise Client Programs & Experience

MediSolution; Springfield (IL); On-site; USD 150,000 - 200,000; Full time

Job summary

Altera Digital Health is seeking a strategic leader to head Corporate Programs and Client Experience. You will drive enterprise Voice of the Client initiatives, oversee the NPS program, and translate client feedback into executive-ready insights across Sales, Marketing, Product, and Services.

You will partner with senior leaders to elevate client satisfaction, retention, and growth, and you will develop governance frameworks and dashboards to measure program impact across the customer lifecycle.

Qualifications

• 8+ years of progressive leadership experience in client experience, client success, strategic programs, marketing, or related disciplines.
• Experience leading enterprise-wide client engagement or client experience initiatives.
• Proven ability to influence senior stakeholders and drive accountability without direct authority.

Responsibilities

• Develop and lead the enterprise Voice of the Client (VoC) strategy.
• Own and administer the organization's Net Promoter Score (NPS) program, including survey design, analysis, reporting, and action planning.
• Establish enterprise-level client satisfaction measurement frameworks and benchmarks.
• Coordinate executive participation and communication with client council members.
• Prepare executive dashboards and scorecards tracking client sentiment, engagement, and outcomes.
• Partner with Client Success, Marketing, Product, Services, and Sales to improve client outcomes.

Skills

Leadership

Strategic thinking

Executive presence

Program leadership

Analytics

Cross-functional collaboration

Education

Bachelor's degree in Business/Healthcare Admin/Analytics

Job description

Altera Digital Health is seeking a strategic leader to head Corporate Programs and Client Experience. You will drive enterprise Voice of the Client initiatives, oversee the NPS program, and translate client feedback into executive-ready insights across Sales, Marketing, Product, and Services.

You will partner with senior leaders to elevate client satisfaction, retention, and growth, and you will develop governance frameworks and dashboards to measure program impact across the customer lifecycle.