Enterprise Client Advocate (Remote; 60% Travel)

Peregrine Technologies; Bismarck (ND); Remote; USD 90,000 - 140,000; Full time

Job summary

Peregrine Technologies is seeking a Client Advocate to own all customer relationships across deployments and serve as the primary interface between customers and our engineering team. You will advocate for customer needs while enabling updates, workflows, and new features on the platform.

You will interpret multiple data sources, including dashboards and metrics, and perform onsite visits to build deep relationships with agency stakeholders.

Qualifications

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts.
• Comfort managing scope, risk, and complex cross-functional coordination.
• Experience in public safety, government, or compliance-heavy environments is strongly preferred.
• Ability to travel ~60% of the time.

Responsibilities

• Own all customer relationships as the primary interface between customers and our team.
• Represent the voice of the customer to our engineers and support updates, workflows, and features.
• Interpret multiple data sources to ensure users maximize Peregrine’s platform, including dashboards and metrics.
• Conduct onsite visits and build deep relationships with agency stakeholders.
• Drive adoption and measurable operational outcomes at executive level for major deployments.
• Take end-to-end ownership of complex customer relationships to protect and grow strategic accounts.

Skills

Enterprise deployments

Account management

Cross-functional coordination

Public safety experience

Travel readiness

Job description

Peregrine Technologies is seeking a Client Advocate to own all customer relationships across deployments and serve as the primary interface between customers and our engineering team. You will advocate for customer needs while enabling updates, workflows, and new features on the platform.

You will interpret multiple data sources, including dashboards and metrics, and perform onsite visits to build deep relationships with agency stakeholders.