Enterprise Claims & HazMat Incident Coordinator

Covenant Transport; Chattanooga (TN); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Covenant Transport, Inc. seeks an Enterprise Support Claims Coordinator to manage incident responses for enterprise personnel and assets, ensuring compliance with hazmat and security shipment policies.

The role coordinates claim intake, accident response procedures, DOT screenings, and high-value shipment briefings, while collaborating across safety, operations, and driver support. Strong communication, confidentiality, and MS Office skills are essential; Spanish language ability is a plus, with

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Experience in a high-volume call center preferred.
• Spanish language ability preferred.

Responsibilities

• Perform claim intake for incidents involving Enterprise personnel and assets.
• Adhere to Enterprise Accident Response Policies and Procedures.
• Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
• Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
• Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
• Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
• Assist with on-going personnel training and training of new team members
• Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
• Work overtime when needed to support the team and Enterprise

Skills

Multitasking

Detail-oriented

Communication skills

Confidentiality

Shift flexibility

Microsoft Office

Education

Bachelor’s degree or equivalent

Job description

Covenant Transport, Inc. seeks an Enterprise Support Claims Coordinator to manage incident responses for enterprise personnel and assets, ensuring compliance with hazmat and security shipment policies.

The role coordinates claim intake, accident response procedures, DOT screenings, and high-value shipment briefings, while collaborating across safety, operations, and driver support. Strong communication, confidentiality, and MS Office skills are essential; Spanish language ability is a plus, with