Claims Support & Risk Specialist

Ball; Atlanta (GA); Hybrid; USD 37,440 - 45,760; Full time

Job summary

Enterprise Fleet Management is seeking a Claims Support Coordinator to serve as the front‑line risk‑management support for our clients and partners, and to act as the operational expert for administrative staff and sales teams. You will deliver exceptional customer service in a fast‑paced environment and grow in multiple risk-management disciplines.

The role offers a primarily work‑from‑home schedule with in‑office presence about once a month, and the opportunity to advance salary through

Responsibilities

• Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
• Act as a liaison between EFM Groups, customers and the Risk Management teams
• Initiate customer calls upon new customer set‑up to develop customized profiles and communicate procedures
• Administer first report of loss through communication with fleet driver, fleet contact or group personnel
• Create and assign new claims including Full‑Insurance, Accident Management, Outside Total Loss and Glass
• Assign claim status based on initial negligence of driver and applicable law
• Refer customers to approved body shops and arrange tows and rentals with continual follow‑up through repair process
• Extend substitute rentals and finalize bill for payment as needed
• Follow‑up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
• Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
• Communicate claims status with customers and Groups including recovery efforts, repair and rental status
• Understand lease type, term, book and market value for customer and group claim specific discussion
• Discuss cycle and total loss claims with group personnel and customer
• Participate and lead prospect calls and customer training upon request
• Communicate loss history with group personnel as needed
• Research and communicate billing questions, errors and concerns as needed
• Handle after‑hour payments for release of vehicles upon request

Job description

Enterprise Fleet Management is seeking a Claims Support Coordinator to serve as the front‑line risk‑management support for our clients and partners, and to act as the operational expert for administrative staff and sales teams. You will deliver exceptional customer service in a fast‑paced environment and grow in multiple risk-management disciplines.

The role offers a primarily work‑from‑home schedule with in‑office presence about once a month, and the opportunity to advance salary through