Claims Support Coordinator

Ball; Atlanta (GA); Hybrid; USD 37,440 - 45,760; Full time

Job summary

Enterprise Fleet Management is seeking a Claims Support Coordinator to serve as the front‑line risk‑management support for our clients and partners, and to act as the operational expert for administrative staff and sales teams. You will deliver exceptional customer service in a fast‑paced environment and grow in multiple risk-management disciplines.

The role offers a primarily work‑from‑home schedule with in‑office presence about once a month, and the opportunity to advance salary through

Responsibilities

• Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
• Act as a liaison between EFM Groups, customers and the Risk Management teams
• Initiate customer calls upon new customer set‑up to develop customized profiles and communicate procedures
• Administer first report of loss through communication with fleet driver, fleet contact or group personnel
• Create and assign new claims including Full‑Insurance, Accident Management, Outside Total Loss and Glass
• Assign claim status based on initial negligence of driver and applicable law
• Refer customers to approved body shops and arrange tows and rentals with continual follow‑up through repair process
• Extend substitute rentals and finalize bill for payment as needed
• Follow‑up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
• Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
• Communicate claims status with customers and Groups including recovery efforts, repair and rental status
• Understand lease type, term, book and market value for customer and group claim specific discussion
• Discuss cycle and total loss claims with group personnel and customer
• Participate and lead prospect calls and customer training upon request
• Communicate loss history with group personnel as needed
• Research and communicate billing questions, errors and concerns as needed
• Handle after‑hour payments for release of vehicles upon request

Job description

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, we are excited to announce the opening of a Claims Support Coordinator. With this opportunity, you will be entrusted to serve as the front‑line risk‑management support for our Enterprise clients and partners and the behind‑the‑scenes operational expert for our administrative support staff and sales teams. If you are a professional, self‑motivated team player that enjoys working in a fast‑paced environment and delivering exceptional customer service promptly, we want to talk to you!

The Risk Management Department offers a hands‑on learning environment where you will receive guidance, mentoring, and support. In this role, you will excel at customer service, loss control and operations, allowing you to grow your career in multiple disciplines. Additionally, we offer the opportunity to advance your salary through insurance designations. This position works 40 hours per week and offers a primarily work‑from‑home schedule with in‑office presence approximately once a month.

Compensation

Compensation for this position begins at $41,600 per year and can increase depending upon relevant experience and skill level.

Schedule

The schedule is Monday‑Friday 8‑5pm, working a hybrid schedule from home and 1–2 times per month at our Fleet Operations center at 2281 Ball Dr., St. Louis, MO.

Company Overview

Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full‑service fleet management program that is just right for each business. With a North American fleet of 700,000 vehicles and growing at almost 12percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success), it’s also great for employees.

Responsibilities

• Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
• Act as a liaison between EFM Groups, customers and the Risk Management teams
• Initiate customer calls upon new customer set‑up to develop customized profiles and communicate procedures
• Administer first report of loss through communication with fleet driver, fleet contact or group personnel
• Create and assign new claims including Full‑Insurance, Accident Management, Outside Total Loss and Glass
• Assign claim status based on initial negligence of driver and applicable law
• Refer customers to approved body shops and arrange tows and rentals with continual follow‑up through repair process
• Extend substitute rentals and finalize bill for payment as needed
• Follow‑up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
• Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
• Communicate claims status with customers and Groups including recovery efforts, repair and rental status
• Understand lease type, term, book and market value for customer and group claim specific discussion
• Discuss cycle and total loss claims with group personnel and customer
• Participate and lead prospect calls and customer training upon request
• Communicate loss history with group personnel as needed
• Research and communicate billing questions, errors and concerns as needed
• Handle after‑hour payments for release of vehicles upon request