Enterprise AV Technician — Hybrid Meeting Specialist

LCG Inc.; Chevy Chase (MD); Presencial; USD 58.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid time off

Professional development

Federal holidays

Descripción de la vacante

LCG Inc. in Bethesda, MD is seeking an AV Technician, Associate to support conference room technologies, hybrid meetings, and enterprise collaboration tools for a federal healthcare/research organization.

You will install, troubleshoot, maintain, and provide end-user training for AV conferencing systems across NIH facilities, with after-hours support as needed. Qualified candidates have a Bachelor's degree in IT/Communications/AV or related field and 5+ years' experience with Teams Rooms, Zoom

Formación

• Bachelor’s degree in information technology, communications, AV technology or related field (or equivalent).
• 5+ years supporting enterprise AV/conference room technologies.
• 3+ years in Helpdesk support (preferred).

Responsabilidades

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across NIH facilities.
• Support integrated AV environments including Polycom/BOSE systems, Meeting Owl, and ClickShare devices.
• Provide operational support for hybrid meetings using Microsoft Teams and Zoom.
• Configure conference room peripherals and ensure room readiness before meetings.
• Provide real-time technical support during live meetings and resolve audio/video issues.
• Coordinate with NIH Conference Services and facilities for successful events.
• Maintain conference room scheduling and Microsoft 365/Outlook integrations.

Conocimientos

Customer service orientation

Verbal and written communication

Troubleshooting

Team collaboration

After-hours flexibility

Educación

Bachelor’s degree in IT/Communications/AV Technology or related field

Herramientas

Microsoft Teams Rooms

Zoom Rooms

Polycom/BOSE systems

Meeting Owl devices

Digital displays/projectors

Descripción del empleo

LCG Inc. in Bethesda, MD is seeking an AV Technician, Associate to support conference room technologies, hybrid meetings, and enterprise collaboration tools for a federal healthcare/research organization.

You will install, troubleshoot, maintain, and provide end-user training for AV conferencing systems across NIH facilities, with after-hours support as needed. Qualified candidates have a Bachelor's degree in IT/Communications/AV or related field and 5+ years' experience with Teams Rooms, Zoom