Enterprise AV Systems Engineer: Collaboration & Support
Jackson Dawson
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Job summary
Jackson Dawson is seeking an experienced Enterprise AV Systems Specialist to support and optimize our enterprise AV environment across all office locations. You will troubleshoot audio, video, and networking issues, support Teams Rooms, and manage Dante networking for reliable conference spaces.
The role partners with IT Infrastructure and Facilities to maintain a stable AV environment and deliver high-quality support for executives and staff during events, with opportunities for after-hours
Qualifications
- 5+ years of experience supporting commercial or enterprise AV environments.
- Strong troubleshooting skills with professional audio and video systems.
- Hands-on experience supporting Shure ULX-D wireless microphone systems.
- Experience supporting Q-SYS environments.
- Experience with NetGear AV switches or comparable enterprise AV networking platforms.
- Working knowledge of Dante audio networking.
- Experience supporting Microsoft Teams Rooms.
- Solid understanding of TCP/IP networking, VLANs, PoE, QoS, and multicast.
- Proven ability to diagnose hardware, software, and network-related AV issues.
- Excellent customer service, communication, and problem-solving skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
Responsibilities
- Support, maintain, and troubleshoot enterprise AV systems across multiple office locations.
- Diagnose and resolve audio, video, control system, and networking issues throughout the AV signal chain.
- Troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control equipment.
- Identify and resolve hardware, software, and network-related AV issues.
- Deliver calm, professional support to executives and staff during live events.
- Maintain and support Shure wireless microphone systems, including Shure ULXD4 Digital Wireless Receivers and ULXD4Q receivers.
- AV networking: configure Dante and oversee system health monitoring.
- Maintain firmware and perform preventative maintenance on AV hardware.
- Monitor system performance and proactively identify issues before they impact users.
- Coordinate with third-party AV vendors for advanced support or warranty service.
- Maintain accurate documentation of AV systems, room inventories, and support procedures.
- Provide technical support for executive meetings, company events, and high-profile presentations.
Skills
Tools
Job description
Jackson Dawson is seeking an experienced Enterprise AV Systems Specialist to support and optimize our enterprise AV environment across all office locations. You will troubleshoot audio, video, and networking issues, support Teams Rooms, and manage Dante networking for reliable conference spaces.
The role partners with IT Infrastructure and Facilities to maintain a stable AV environment and deliver high-quality support for executives and staff during events, with opportunities for after-hours
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