Enterprise Audio Visual (AV) Systems Specialist

Jackson Dawson; Dearborn (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Jackson Dawson is seeking an experienced Enterprise AV Systems Specialist to support and optimize our enterprise AV environment across all office locations. You will troubleshoot audio, video, and networking issues, support Teams Rooms, and manage Dante networking for reliable conference spaces.

The role partners with IT Infrastructure and Facilities to maintain a stable AV environment and deliver high-quality support for executives and staff during events, with opportunities for after-hours

Qualifications

• 5+ years of experience supporting commercial or enterprise AV environments.
• Strong troubleshooting skills with professional audio and video systems.
• Hands-on experience supporting Shure ULX-D wireless microphone systems.
• Experience supporting Q-SYS environments.
• Experience with NetGear AV switches or comparable enterprise AV networking platforms.
• Working knowledge of Dante audio networking.
• Experience supporting Microsoft Teams Rooms.
• Solid understanding of TCP/IP networking, VLANs, PoE, QoS, and multicast.
• Proven ability to diagnose hardware, software, and network-related AV issues.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Responsibilities

• Support, maintain, and troubleshoot enterprise AV systems across multiple office locations.
• Diagnose and resolve audio, video, control system, and networking issues throughout the AV signal chain.
• Troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control equipment.
• Identify and resolve hardware, software, and network-related AV issues.
• Deliver calm, professional support to executives and staff during live events.
• Maintain and support Shure wireless microphone systems, including Shure ULXD4 Digital Wireless Receivers and ULXD4Q receivers.
• AV networking: configure Dante and oversee system health monitoring.
• Maintain firmware and perform preventative maintenance on AV hardware.
• Monitor system performance and proactively identify issues before they impact users.
• Coordinate with third-party AV vendors for advanced support or warranty service.
• Maintain accurate documentation of AV systems, room inventories, and support procedures.
• Provide technical support for executive meetings, company events, and high-profile presentations.

Skills

AV troubleshooting

Shure ULXD4 wireless receivers

Dante networking

Microsoft Teams Rooms

TCP/IP networking

VLANs

QoS

Multicast

NetGear AV switches

Q-SYS

Crestron/Extron familiarity

Tools

Shure ULXD4

NetGear AV Series switches

Q-SYS

Crestron/Extron control systems

Dante

Job description

Jackson Dawson is hiring an experienced Enterprise Audio Visual (AV) Systems Specialist to join our IT Infrastructure team. In this role, you will support, maintain, troubleshoot, and optimize the enterprise AV environment across all Jackson Dawson office locations.

The ideal candidate brings hands‑on expertise with professional audio systems, enterprise AV networking, Microsoft Teams Rooms, and commercial AV technologies. This is a hands‑on technical support position focused on ensuring the reliability and performance of conference rooms, executive boardrooms, training spaces, and company‑wide collaboration technologies.

The Specialist partners closely with the IT Infrastructure and Facilities teams to deliver exceptional support and maintain a stable, dependable AV environment. This role reports to Manager, Infrastructure & Help Desk.

Responsibilities

Support and Troubleshooting

• Support, maintain, and troubleshoot enterprise AV systems across multiple office locations.
• Diagnose and resolve audio, video, control system, and networking issues throughout the AV signal chain.
• Troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control equipment.
• Identify and resolve hardware, software, and network‑related AV issues.
• Deliver calm, professional support to executives and staff during live events.
• Maintain and support Shure wireless microphone systems, including:
• Shure ULXD4 Digital Wireless Receivers
• Shure ULXD4Q Quad Digital Wireless Receivers
• Audio routing and system health monitoring

AV Networking and Collaboration Platforms

• Maintain and troubleshoot NetGear AV Series switches, including the M4250-40G8F PoE+ AV switch.
• Apply TCP/IP, VLAN, PoE, QoS, and multicast fundamentals within AV‑over‑IP environments.
• Support Microsoft Teams Rooms and related conference room technologies.
• Configure and support Dante audio networking across AV‑over‑IP environments.

Maintenance and Lifecycle Management

• Perform firmware updates and preventative maintenance on AV hardware.
• Monitor system performance and proactively identify issues before they impact users.
• Assist with hardware replacements, upgrades, and equipment lifecycle management.
• Coordinate with third‑party AV vendors when advanced support or warranty service is needed.
• Maintain accurate documentation of AV systems, room inventories, and support procedures.

Event and Executive Support

• Provide technical support for executive meetings, company events, and high‑profile presentations.
• Participate in after‑hours maintenance and emergency support as needed.
• Perform other duties as assigned by management.

Qualifications

• 5+ years of experience supporting commercial or enterprise AV environments.
• Strong troubleshooting skills with professional audio and video systems.
• Hands‑on experience supporting Shure ULX‑D wireless microphone systems.
• Experience supporting Q‑SYS environments.
• Experience with NetGear AV switches or comparable enterprise AV networking platforms.
• Working knowledge of Dante audio networking.
• Experience supporting Microsoft Teams Rooms.
• Solid understanding of TCP/IP networking, VLANs, PoE, QoS, and multicast.
• Proven ability to diagnose hardware, software, and network‑related AV issues.
• Excellent customer service, communication, and problem‑solving skills.
• Ability to prioritize multiple support requests in a fast‑paced environment.

Preferred Certifications and Experience

• AVIXA CTS Certification
• Q‑SYS Level 1 or Level 2 Certification
• Shure Wireless Certification
• Experience with Crestron or Extron control systems
• Experience supporting executive boardrooms and conference centers
• Familiarity with digital signage and PTZ camera systems

Working Conditions

• Extended periods (6+ hours per day) seated at a desk working on a computer.
• Regular use of hands to operate a computer keyboard, mouse, and telephone keypad.
• Occasional standing, climbing, balancing, stooping, kneeling, crouching, or crawling for extended periods.
• Ability to lift up to 35 pounds as needed.