Enterprise Apps & Digital Experience Leader

Campbell Companies

Salt Lake City (UT)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

Campbell Companies is seeking an Enterprise Solutions & Experience Manager to oversee the administration, governance, and continuous improvement of enterprise applications including ERP, CRM, WHM, HRIS, and DMS. You will lead IT automation initiatives and manage the ITSM platform, contributing to both internal productivity and the customer experience.

The role requires 5–7 years in enterprise applications with at least 2 years in leadership, strong vendor management, and expertise across ERP/CRM

Qualifications

Bachelor’s degree in Information Technology, Business, or a related field.
5–7 years of enterprise application administration or consulting experience, with at least 2 years in a leadership role.
Experience managing ERP and/or CRM platforms in a mid‑market environment.

Responsibilities

Own the operational health, configuration governance, and vendor relationships for ERP, CRM, WHM, HRIS, and DMS platforms.
Define and enforce change management and customization governance processes to prevent technical debt.
Oversee integrations between enterprise applications, ensuring data consistency and system reliability.
Partner with the Manager, Engineering & AI Solutions on ERP/CRM customization requiring custom development.
Drive IT process automation using Power Automate and other low‑code tools.
Own the ITSM platform (ServiceNow, Jira Service Management, or equivalent): configuration, workflows, SLA definitions, and continual service improvement.
Develop and maintain a self‑service portal for common IT requests, reducing service desk volume.
Oversee customer-facing digital tools supported by the IT organization, ensuring availability and usability.
Gather and act on user feedback to continuously improve digital touchpoints.
Directly manage Enterprise Applications Analyst(s) and IT Automation & Digital Experience Analyst (when filled).
Define team priorities, project roadmaps, and performance standards.