Enterprise AI Support Engineer

Triple Whale; United States; On-site; USD 65,000 - 80,000; Full time

Job summary

Triple Whale seeks an Enterprise Technical Product Support Specialist to serve our key accounts, mastering their data stack and goals. You’ll navigate complex issues, leverage Moby as a copilot, and partner with CS, Solutions Architecture, and Marketing Science to drive outcomes.

In this role you’ll escalate when needed, champion knowledge sharing, and coach agencies on best practices to move customers toward their goals.

Qualifications

• 3+ years in customer support or technical support, enterprise or mid-market SaaS experience.
• Strong SQL and data-reading abilities are a plus.
• Ability to reason about data, investigate issues, and explain solutions clearly.
• Comfort with AI tools to accelerate ticket resolution and learning.

Responsibilities

• Respond to enterprise customers via live chat, email, and direct channels, from first contact to resolution.
• Maintain knowledge of internal and customer resources to resolve issues quickly and confidently.
• Be fluent in Triple Whale and its data workflows, including Compass and Sonar.

Skills

SQL

Customer-facing tech support

Problem-solving mindset

Communication

Cross-functional collaboration

Tools

Intercom

HubSpot

Jira

Job description

Triple Whale seeks an Enterprise Technical Product Support Specialist to serve our key accounts, mastering their data stack and goals. You’ll navigate complex issues, leverage Moby as a copilot, and partner with CS, Solutions Architecture, and Marketing Science to drive outcomes.

In this role you’ll escalate when needed, champion knowledge sharing, and coach agencies on best practices to move customers toward their goals.