Growth-Focused Customer Success Manager, Ecommerce AI

Triple Whale; North Carolina; On-site; USD 84,000 - 94,000; Full time

Job summary

Triple Whale is hiring a Customer Success Manager to guide a high-volume book of ecommerce brands through end-to-end onboarding. You will own technical configurations, kickoff calls, and ongoing success, acting as the main trusted data partner.

You’ll troubleshoot integrations, validate dashboards, and drive retention in a fast-paced, automated environment. The role emphasizes proactive churn risk identification, cross-functional collaboration with Sales and Support, and a data-driven approach

Qualifications

• Experience supporting ecommerce/marketing tech SaaS customers.
• Ability to configure and explain platform setups.
• Strong written and verbal communication.
• Experience with high-volume onboarding and ongoing success management.

Responsibilities

• Own an active onboarding book end-to-end with speed and clear communication.
• Lead kickoff calls mapping tech stack, stakeholders, and goals.
• Guide customers through pixel installations and tracking configuration.
• Validate data, dashboards, and Custom Metrics; explain attribution models.
• Manage onboarding and success pipelines in HubSpot; monitor health and milestones.
• Collaborate with Sales and Support to keep onboarding velocity high.

Skills

Customer success

Technical setup

Marketing stack

High-volume support

Communication

Ownership

Negotiation

Tools

HubSpot

Job description

Triple Whale is hiring a Customer Success Manager to guide a high-volume book of ecommerce brands through end-to-end onboarding. You will own technical configurations, kickoff calls, and ongoing success, acting as the main trusted data partner.

You’ll troubleshoot integrations, validate dashboards, and drive retention in a fast-paced, automated environment. The role emphasizes proactive churn risk identification, cross-functional collaboration with Sales and Support, and a data-driven approach