Enterprise AI Support Engineer

present of AI; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

OpenRouter seeks a technical front-line engineer to support major customers, tracing issues from initial debugging through escalation. You will read logs, differentiate provider or gateway faults from customer code, and craft small reproduction scripts to confirm bugs.

The role emphasizes business impact consideration, documenting findings and building playbooks to improve resilience across AI model routing and gateway operations.

Qualifications

• Reads logs and stack traces to diagnose issues.
• Distinguishes customer code problems from gateway or provider faults.
• Writes small reproduction scripts to confirm bugs.
• Judges issues by business impact, not only severity.
• Turns findings into docs and playbooks.

Responsibilities

• Serve as the technical front line for major customers, handling inbound issues and incidents from initial debugging through escalation.
• Explain outage roots and update executives and developers with clear, actionable information.
• Create reproducible test cases and runbooks to prevent recurrence and accelerate resolution.
• Collaborate with product, engineering, and support teams to stabilize AI applications.

Skills

API debugging

Log analysis

Reproduction scripts

Incident management

Job description

OpenRouter seeks a technical front-line engineer to support major customers, tracing issues from initial debugging through escalation. You will read logs, differentiate provider or gateway faults from customer code, and craft small reproduction scripts to confirm bugs.

The role emphasizes business impact consideration, documenting findings and building playbooks to improve resilience across AI model routing and gateway operations.