Scaled Support Specialist

present of AI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

OpenRouter seeks a frontline API engineer to support developers using its unified AI-model routing API. You will reproduce bugs across SDKs, read logs and traces to locate root causes, and clearly explain findings to engineers.

Strong fluency in Python or TypeScript and comfort with探索 problems without a playbook are essential.

Qualifications

• Strong API fluency and scripting in Python or TypeScript.
• Ability to reproduce bugs across SDKs and read logs to locate root cause.
• Ability to explain the cause in plain language and communicate findings clearly.

Responsibilities

• Serve as frontline engineer for developers using an API that routes requests across AI model providers.
• Read logs and traces to identify where a problem starts and determine root cause.
• Explain findings in plain language and collaborate with teams to fix issues.

Skills

API fluency

Python

TypeScript

Bug reproduction

Log reading

Diagnosis

Tools

LangChain

LlamaIndex

OpenAI style chat completions

Job description

This role is the front line for developers using an API that routes requests across many model providers. A strong candidate can reproduce bugs across different SDKs and languages, read logs and traces to find where a problem starts, and explain the cause in plain language. The work calls for solid API fluency, scripting in Python or TypeScript, and comfort with problems that have no existing playbook.

How it fits the AI era

The product itself is AI infrastructure, so the work sits close to how models are called, routed, and billed. AI can help draft replies and sort incoming requests, but the hard part stays human: judging an ambiguous bug, forming a hypothesis, and deciding whether the fault is in the client, the gateway, or an upstream provider. Clear writing and steady judgment matter more as the volume of requests grows.

How it builds AI experience

The role offers hands on exposure to routing logic, fallback behavior, streaming, and rate limits across many providers. A candidate can build relevant experience by working with the OpenAI style chat completions format, trying frameworks like LangChain or LlamaIndex, and using logging and tracing tools. Practicing with small test apps and reading API changelogs would also help prepare.

Worth showing

• Python or TypeScript
• Log and trace reading
• LLM ecosystem knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About OpenRouter

OpenRouter is a unified API gateway and marketplace that routes requests across hundreds of AI models from many providers, per the company.