Enterprise AI Success Manager for Claude Platform

Anthropic

Seattle (WA)

Hybrid

USD 200,000 - 265,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Office space

Job summary

Anthropic is seeking an Enterprise Customer Success Manager (GSI) to partner with our largest customers and drive adoption of Claude across API, Claude for Enterprise, and Claude Code. You will understand business objectives, craft success plans, and guide usage expansion while coordinating with the broader account team to deliver measurable value.

In this hybrid role, you will work with Systems Integrators and enterprises, translating business needs into actionable guidance, influencing product

Qualifications

6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
Experience working with enterprises in Systems Integrator industries.
Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.

Responsibilities

Build trusted relationships with key customer decision makers and identify optimization opportunities.
Guide customers on Claude capabilities across API, Claude for Enterprise, and Claude Code.
Drive usage planning, monitor consumption/seat-based metrics, and maximize value.
Collaborate with Sales and Product teams to inform roadmap with customer insights.
Develop and execute change management strategies to drive user adoption.