Enterprise AI Success Manager - Fashion & Retail

Raspberry AI; New York (NY); Hybrid; USD 150,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Health, dental, and vision insurance

Remote-friendly culture

Job summary

Raspberry AI is seeking an Enterprise Customer Success Manager to own and grow our most important enterprise relationships—$1B+ retailers and global brands—navigating a shift in how creative work gets done. You will guide design teams and leadership through workflow transformation, building the business case at the executive level and expanding Raspberry’s footprint in key accounts.

This high-visibility role sits at the intersection of customer success, change management, and creative industry

Qualifications

• 3-5+ years in Customer Success or related enterprise-facing role at SaaS/AI company.
• Proven track record growing and retaining $1B+ retailer or global brand accounts and engaging VP/C-suite.
• Experience driving AI or enterprise software adoption in matrix organizations.

Responsibilities

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global brands).
• Build and execute account plans with adoption milestones and ROI frameworks.
• Drive AI adoption across complex organizations with multiple business units.
• Lead QBRs with VP- and C-suite audiences and translate usage metrics into business narratives.
• Identify and close expansion opportunities with the Account Executive team.
• Monitor account health, surface churn risks, and resolve issues with urgency.
• Advise customers on embedding Raspberry into design, merchandising, and go-to-market processes.
• Partner with Product/Engineering/Marketing to relay customer insights and shape roadmap.
• Represent Raspberry at customer sites and industry events; travel as needed.

Skills

Enterprise-level CS/SA

VP/C-suite engagement

AI adoption

Executive communication

New York City-based

Hybrid work in NYC

Job description

Raspberry AI is seeking an Enterprise Customer Success Manager to own and grow our most important enterprise relationships—$1B+ retailers and global brands—navigating a shift in how creative work gets done. You will guide design teams and leadership through workflow transformation, building the business case at the executive level and expanding Raspberry’s footprint in key accounts.

This high-visibility role sits at the intersection of customer success, change management, and creative industry