Enterprise Customer Success Manager

Raspberry AI; United States; Híbrido; USD 120.000 - 160.000; Tempo integral

Resumo da vaga

Raspberry AI in Dumbo, Brooklyn seeks an Enterprise Customer Success Manager to own and grow our most important enterprise relationships—$1B+ retailers and global consumer brands—in a hybrid role with one in-office day per week.

You’ll guide design teams and leadership through workflow transformation, build a strong business case at the executive level, and expand Raspberry’s footprint in strategic accounts from day one.

Qualificações

• 3–5+ years in Customer Success or related enterprise-facing role at a SaaS or AI company.
• Proven track record managing $1B+ retailer or global consumer brand accounts with VP- and C-suite stakeholders.
• Experience driving AI or enterprise software adoption inside complex, matrix organizations.
• Strong commercial instincts with retention and expansion targets and ROI framing.
• Executive-level communication skills.
• New York City-based with ability to be in Dumbo, Brooklyn office one day per week.

Responsabilidades

• Own a portfolio of strategic enterprise accounts and serve as the primary relationship owner from post-sale through expansion and renewal.
• Build and execute account plans with adoption milestones, executive engagement cadences, and measurable ROI frameworks.
• Drive AI adoption across multiple business units and change management challenges with confidence.
• Lead executive business reviews with VP- and C-suite audiences, translating usage data into business narratives.
• Identify and close expansion opportunities in partnership with the Account Executive team.
• Proactively monitor account health, surface churn risks early, and own resolution with urgency.
• Become a trusted domain expert on AI-assisted creative workflows and advise customers on embedding Raspberry into processes.
• Partner with Product, Engineering, and Marketing to relay customer insights that shape the roadmap.
• Represent Raspberry at customer sites and industry events; periodic travel required.

Conhecimentos

Enterprise SaaS experience

Account management

Executive communication

Change management

AI industry knowledge

Descrição da vaga

Enterprise Customer Success Manager

Raspberry AI - Dumbo, Brooklyn, NY - Hybrid (1 day/week in office)

About Raspberry AI

Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster - from concept to market-ready assets - using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit raspberry.ai .

How We Work

Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission - we step up, move fast, and hold ourselves accountable to results.

Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others.

Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative.

Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions.

1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today.

AI first: We use AI across the entire company - from product to growth to operations - to move faster and produce higher-quality work.

What We Offer

• Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries.
• Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.
• Learning & development: Annual discretionary stipend for professional development.
• Annual company offsite: We bring the whole team together once a year

The Role

Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow our most important enterprise relationships - $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done. You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category. This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise - partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.

What You'll Do

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
• Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
• Drive AI adoption across complex, matrixed organizations - navigating multiple business units, stakeholder layers, and change management challenges with confidence
• Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
• Identify and close expansion opportunities in close partnership with the Account Executive team
• Proactively monitor account health, surface churn risks early, and own resolution with urgency
• Become a trusted domain expert on AI-assisted creative workflows - advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
• Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
• Represent Raspberry at customer sites and industry events; periodic travel required

What We're Looking For

Must-Haves

• 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts - you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations - you know how to build champions, navigate change resistance, and move large institutions forward
• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
• Executive-level communication skills - polished, concise, and credible in any room
• New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week

Bonus Points

• Background in fashion, apparel, luxury, or the broader cre