Enterprise AI Outcomes Strategist

Jasper, Inc.; Northern (KY); Hybrid; USD 201,000 - 237,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Equity grant

Flexible PTO

FlexWellness

Home office budget

Learning stipend

Parental leave

Job summary

Jasper seeks a Strategic AI Outcomes Manager to partner with our largest enterprise customers and ensure measurable business outcomes with generative AI. You will act as a trusted advisor, helping executives define AI transformation strategies, identify high-value use cases, and drive adoption across marketing and other functions.

You will work with Account Executives, Solutions Architects, Product, Marketing, and Customer Education to operationalize AI at scale, report to the Director of AI

Qualifications

• 7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role
• Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders
• A track record of leading organizational change or transformation initiatives
• Strong business acumen—able to connect technology investments to measurable outcomes and speak the language of the customer's business
• Executive presence and facilitation skills, with the ability to influence without authority
• Comfort operating in ambiguity on long-horizon (12–18 month) outcome cycles rather than quarterly adoption sprints
• Hands‑on experience with generative AI, AI transformation, or other emerging technologies
• Background in marketing technology, SaaS, or enterprise software
• Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey is a plus
• Experience working with Fortune 500 organizations

Responsibilities

• Executive Strategic Partnership: Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive leaders across your portfolio
• Executive Strategic Partnership: Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives
• Executive Strategic Partnership: Help customers develop and evolve their enterprise AI strategy and roadmap
• Executive Strategic Partnership: Lead Executive conversations focused on outcomes, value realization, adoption trends, and future opportunities, driving with business-outcome framing rather than product metrics
• AI Outcomes & Value Realization: Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan
• AI Outcomes & Value Realization: Identify, prioritize, and expand high-impact AI use cases across business units
• AI Outcomes & Value Realization: Track progress toward agreed-upon outcomes and proactively remove barriers to success
• Enterprise Adoption: Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper
• Enterprise Adoption: Partner with customer champions to build internal momentum and lead organizational change
• Enterprise Adoption: Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption, helping customers mature from experimentation to scaled AI programs
• Cross-Functional Leadership: Orchestrate internal teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver an exceptional customer experience
• Cross-Functional Leadership: Collaborate with Product to advocate for customer needs and influence roadmap priorities, synthesizing patterns across your book of accounts into actionable product insight
• Cross-Functional Leadership: Work alongside Account Executives to surface strategic growth opportunities, while the commercial team owns pricing, renewals, and contracting
• Cross-Functional Leadership: Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution
• Customer Advocacy: Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies
• Customer Advocacy: Bring insights from enterprise customers back into Jasper to improve products and customer programs

Skills

Enterprise CS

Strategic consulting

Digital transformation

Management consulting

Executive presence

Ambiguity tolerance

Generative AI

Marketing technology

SaaS

Fortune 500

Job description

Jasper seeks a Strategic AI Outcomes Manager to partner with our largest enterprise customers and ensure measurable business outcomes with generative AI. You will act as a trusted advisor, helping executives define AI transformation strategies, identify high-value use cases, and drive adoption across marketing and other functions.

You will work with Account Executives, Solutions Architects, Product, Marketing, and Customer Education to operationalize AI at scale, report to the Director of AI