Enterprise AI CX Success Director

Genesys; Illinois; On-site; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) matching program

Flexible work schedules

Job summary

Genesys is seeking a Customer Success Director to own enterprise customer relationships and guide executive engagements across a global portfolio. You will drive adoption, retention, and expansion, delivering measurable business value and aligning cross-functional teams to customer priorities.

You will act as a trusted advisor to C-level stakeholders, shape transformation strategies, and influence revenue growth through strategic partnerships and data-driven insights.

Qualifications

• Own a portfolio of enterprise customers and drive long-term value.
• Develop and execute Customer Success Plans with measurable KPIs.
• Lead executive engagement through business reviews to demonstrate value.

Responsibilities

• Drive adoption and utilization of Genesys solutions to strengthen retention and expansion.
• Identify expansion opportunities by aligning product capabilities to customer needs.
• Translate complex technical capabilities into clear business value for executives.

Skills

Executive engagement

Strategic advisory

Cross-functional leadership

SaaS experience

Data analysis

Communication

Customer success

Education

Bachelor's degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys is seeking a Customer Success Director to own enterprise customer relationships and guide executive engagements across a global portfolio. You will drive adoption, retention, and expansion, delivering measurable business value and aligning cross-functional teams to customer priorities.

You will act as a trusted advisor to C-level stakeholders, shape transformation strategies, and influence revenue growth through strategic partnerships and data-driven insights.