Enterprise AI Customer Success Architect

Socket.dev; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Neuron7.ai is seeking a highly technical Technical Manager for Customer Success to lead onboarding, CRM integrations, and adoption of AI-powered solutions. You will work with customer service leaders, field service teams, IT, and engineering to deploy AI capabilities that improve service outcomes at scale.

The role blends customer success leadership with hands-on AI expertise, requiring experience with enterprise SaaS, CRM platforms, and data onboarding.

Qualifications

• 5-8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations.
• Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains.
• Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments.
• Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations.
• Experience managing enterprise software implementations and cross-functional programs.
• Ability to engage both technical and business stakeholders.
• Strong analytical and data-driven decision-making skills.
• Experience managing globally distributed teams and customer programs.

Responsibilities

• Lead customer onboarding and implementation of Neuron7 AI solutions.
• Integration of CRM and service management platforms with Neuron7 products.
• Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams.
• AI solution deployment, configuration, testing, and adoption.
• Customer workshops and technical solution reviews.
• Definition and measurement of ROI, business outcomes, and adoption KPIs.
• AI-powered service transformation initiatives for customer service and field service teams.
• Executive stakeholder management and customer success planning.
• Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams.
• Product feedback and enhancement recommendations based on customer requirements.
• Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities.

Skills

AI/ML concepts

LLMs

NLP

Stakeholder management

Data-driven decisions

Change management

Customer onboarding

Education

Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

Tools

Salesforce

ServiceNow

Microsoft Dynamics

Oracle CX

Job description

Neuron7.ai is seeking a highly technical Technical Manager for Customer Success to lead onboarding, CRM integrations, and adoption of AI-powered solutions. You will work with customer service leaders, field service teams, IT, and engineering to deploy AI capabilities that improve service outcomes at scale.

The role blends customer success leadership with hands-on AI expertise, requiring experience with enterprise SaaS, CRM platforms, and data onboarding.