Post‑Purchase Support Specialist

B&H Photo Video; City of Niagara Falls (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

B&H Photo Video in New York seeks a Customer Service Associate to handle post‑order inquiries by phone, email or chat and ensure customer satisfaction through timely, professional responses.

Under supervision, you will address order status, billing, shipping issues and RMAs, coordinate with support, and uphold the company’s commitment to helpful, courteous service in a fast‑paced environment.

Qualifications

• Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
• Handles all questions relating to RMAs, pricing issues, carrier claims, order modifications, and all other post order issues.
• Gathers all necessary information for inquiries requiring further follow-up and coordinates with support associates as needed.

Responsibilities

• Responds to customer inquiries via telephone, email, or chat regarding purchases.
• Clarifies order status and shipping details.
• Coordinates with support teams for timely follow-ups.

Skills

Verbal communication

Written communication

Analytical thinking

Team player

Policy knowledge

Job description

B&H Photo Video in New York seeks a Customer Service Associate to handle post‑order inquiries by phone, email or chat and ensure customer satisfaction through timely, professional responses.

Under supervision, you will address order status, billing, shipping issues and RMAs, coordinate with support, and uphold the company’s commitment to helpful, courteous service in a fast‑paced environment.