Enterprise Account Support Analyst

B-Stock Solutions; Boston (MA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Bonus & equity

Health benefits

PTO & 401K

Education support

Team events

Snacks & beverages

Job summary

B-Stock Solutions in Boston is seeking a Junior Account Manager to support enterprise account workflows, reporting, and cross-functional coordination. You will work closely with Account Managers and internal teams to ensure accurate and timely task completion in a hybrid setup.

As you develop account knowledge, you may contribute directly to client conversations and grow toward greater ownership. The role emphasizes operational excellence, clear communication, and teamwork.

Qualifications

• 1+ years of experience in account support, operations, customer service, or sales.
• Proficiency with Microsoft Office and Google Workspace applications, including spreadsheets, documents, and presentations.
• Strong written and verbal communication skills, with the ability to communicate effectively with internal teams and external contacts.
• Effective organization, time management, and prioritization skills in a deadline-driven environment.
• Strong attention to detail and a commitment to completing work accurately.
• Comfort managing detailed, recurring operational responsibilities while balancing ad hoc requests and projects.
• Ability to review data and reports, identify relevant information, and communicate findings clearly.
• Self-motivated and able to work independently while collaborating effectively as part of a team.
• Strong problem-solving skills and sound judgment when identifying issues, coordinating next steps, and escalating concerns.
• Ability and willingness to learn new systems, processes, industries, and client requirements.

Responsibilities

• Support Account Managers with day-to-day operational and administrative needs of assigned enterprise accounts.
• Coordinate listing, lotting, and third-party marketplace workflows, including warehouse setup.
• Prepare client recaps, account updates, ad hoc reports, and other client-ready materials.
• Review marketplace data and reporting to identify issues, patterns, and basic trends.
• Assist with buyer communications and dispute-related matters in partnership with Client Services/Mediation.
• Track client requests, deadlines, and follow-ups, coordinating with internal teams to resolve issues.

Skills

Microsoft Office

Google Workspace

Written communication

Verbal communication

Organization

Time management

Detail-oriented

Data interpretation

Self-motivation

Team collaboration

Tools

Salesforce

Tableau

Metabase

Job description

B-Stock Solutions in Boston is seeking a Junior Account Manager to support enterprise account workflows, reporting, and cross-functional coordination. You will work closely with Account Managers and internal teams to ensure accurate and timely task completion in a hybrid setup.

As you develop account knowledge, you may contribute directly to client conversations and grow toward greater ownership. The role emphasizes operational excellence, clear communication, and teamwork.