Enterprise Account Manager

HireEZ; Irving (TX); On-site; USD 92,000 - 140,000; Full time

Benefits offered by this job

Equity

Medical insurance

401k plan

Generous PTO

Job summary

HireEZ is seeking an Enterprise Account Manager-Post Sales to drive customer success and renewal outcomes for strategic accounts in the United States. The role emphasizes proactive engagement, onboarding, and cross-functional collaboration with sales, marketing, enablement, and product teams.

Successful candidates will manage renewals, upsell, and lifecycle tracking within SFDC, leveraging data to maximize ROI.

Qualifications

• Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience.
• Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in customer success practices, onboarding and enablement process, renewal negotiations, user experience, virtual user training, and customer ticket management.
• Data analytics and reporting skills to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI.
• Familiarity with Jira, Gong, and Salesforce for customer success management.

Responsibilities

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement, building strong relationships with customers.
• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new product to existing customers to drive revenue growth
• Track and document important customer lifecycle details, including opportunities and post-sales information, within HireEZ's company CRM (SFDC).
• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.
• Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

Skills

Customer engagement

Relationship building

Data analytics

SaaS experience

Renewal ownership

Time management

Team collaboration

Onboarding

User training

Ticket management

Education

Bachelor's degree

Tools

Jira

Gong

Salesforce

Job description

Remote or On-Site (Location Dependent)

As an Enterprise Account Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are looking for someone who can excel in the following areas:

Customer Engagement and Success Metrics:

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement, building strong relationships with customers.
• Utilize a data-driven approach to secure account health and customer success

Renewal Management:

• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new product to existing customers to drive revenue growth

Customer Lifecycle Management:

• Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).
• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Cross functional Collaboration

• Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

Qualifications:

• Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience.
• Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
• Proficiency in customer success practices, customer onboarding and enablement process , renewal negotiations, user experience, virtual user training, and customer ticket management.
• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
• Capable of organizational and time management skills to handle multiple responsibilities effectively
• Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.

Preferred Qualifications

• Experience in staffing agency with account management experience is highly desirable
• background in recruiting, talent acquisition, or HR Tech space.
• Bachelor's degree

Benefits

As a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.

• Get ready to make an impact! Work alongside talented professionals passionate about our product
• Competitive compensation package including equity
• Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents
• 401k plan
• Generous PTO
• Fun company events, outings, and parties (in-person and virtual)

Compensation

• Range: $92,000 to $140,000 OTE, 50/50 base and commission split. Top performers have exceeded OTE significantly, with our highest earners making more than the CEO. Total compensation is based on demonstrated expertise, impact and results. Our total rewards package includes base salary, commission, equity and a comprehensive benefits plan.