Enterprise Account Growth & Retention Manager (Remote)

summithq; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, Dental & Vision

401(k) with match

Parental Leave

Life & Disability Insurance

Wellness Support

Free Colocation & Cloud Access

Work From Anywhere

Remote-friendly culture

Job summary

Summit seeks an Enterprise Account Manager to own and grow a portfolio of 250–300 enterprise accounts across cloud, infrastructure and managed services. You will focus on retention, expansion, and long-term value realization from Summit’s solutions.

You’ll partner with customers to understand evolving needs, identify expansion opportunities, guide solution enhancements, own renewal strategy, and ensure ongoing value while driving net revenue retention and growth across your portfolio.

Qualifications

• Own and manage a portfolio of 250–300 enterprise accounts focusing on retention and expansion.
• Develop proactive account plans and forecast opportunities to drive growth.
• Coordinate with internal teams to align Summit’s solutions with customer needs.

Responsibilities

• Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services.
• Maintain regular proactive engagement with customers to identify needs and growth opportunities.
• Identify and drive upsell, cross-sell, and service expansion within existing accounts.
• Own renewal strategy and execution to ensure retention and long-term stability.
• Partner with internal teams to align solutions with customer priorities.
• Monitor account health, usage trends, and risk signals to proactively address churn.
• Maintain accurate forecasting and pipeline visibility for expansion opportunities.

Skills

Account management

Relationship building

Forecasting

Upsell & cross-sell

Job description

Summit seeks an Enterprise Account Manager to own and grow a portfolio of 250–300 enterprise accounts across cloud, infrastructure and managed services. You will focus on retention, expansion, and long-term value realization from Summit’s solutions.

You’ll partner with customers to understand evolving needs, identify expansion opportunities, guide solution enhancements, own renewal strategy, and ensure ongoing value while driving net revenue retention and growth across your portfolio.