ENT Medical Scheduler - Patient Access

Florida ENT Associates; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Florida ENT Associates in Orlando is seeking a Patient Access - Phone Scheduling Representative to support our Otolaryngology practice by coordinating appointments, confirming details, and guiding patients through the online scheduling system.

You will collect patient information, maintain accurate records in the EMR, respond to inquiries by phone and email, and deliver friendly, professional service to ensure a positive patient experience.

Qualifications

• Excellent communication skills and attention to detail.
• Experience using electronic medical records (EMR) and scheduling software.
• Friendly and professional demeanor focused on patient care.
• Ability to manage scheduling and patient inquiries via phone and email.

Responsibilities

• Schedule and confirm patient appointments.
• Collect and verify patient information; update records.
• Respond to patient inquiries via phone and email; provide excellent customer service.
• Assist with patient check-in and registration as needed.

Skills

Communication skills

Attention to detail

Customer service

Professional demeanor

Patient care

Education

High school graduate or equivalent

Tools

EMR systems

Scheduling software

Job description

Florida ENT Associates in Orlando is seeking a Patient Access - Phone Scheduling Representative to support our Otolaryngology practice by coordinating appointments, confirming details, and guiding patients through the online scheduling system.

You will collect patient information, maintain accurate records in the EMR, respond to inquiries by phone and email, and deliver friendly, professional service to ensure a positive patient experience.