Patient Access - Phone Scheduling Representative

Florida ENT Associates; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Florida ENT Associates in Orlando is seeking a Patient Access - Phone Scheduling Representative to support our Otolaryngology practice by coordinating appointments, confirming details, and guiding patients through the online scheduling system.

You will collect patient information, maintain accurate records in the EMR, respond to inquiries by phone and email, and deliver friendly, professional service to ensure a positive patient experience.

Qualifications

• Excellent communication skills and attention to detail.
• Experience using electronic medical records (EMR) and scheduling software.
• Friendly and professional demeanor focused on patient care.
• Ability to manage scheduling and patient inquiries via phone and email.

Responsibilities

• Schedule and confirm patient appointments.
• Collect and verify patient information; update records.
• Respond to patient inquiries via phone and email; provide excellent customer service.
• Assist with patient check-in and registration as needed.

Skills

Communication skills

Attention to detail

Customer service

Professional demeanor

Patient care

Education

High school graduate or equivalent

Tools

EMR systems

Scheduling software

Job description

At Florida ENT Associates, our commitment lies in delivering exceptional patient care while prioritizing the satisfaction of our team members. We strive to attract and retain the industry's finest talent—individuals who are passionate about their roles and driven to effect meaningful change in a dynamic healthcare landscape. Explore our career opportunities below and become part of our dedicated team!

An Equal Opportunity Employer and Drug Free Workplace

Patient Access - Phone Scheduling Representative

We are seeking a tech-savvy and customer-focused Medical Scheduler to join our Otolaryngology practice and help us streamline our appointment scheduling process! As a Medical Scheduler, you will be responsible for supporting our patients with the online appointment system, answering patient inquiries, and assisting with patient check-in and registration.

Your primary responsibilities will include scheduling and confirming patient appointments, collecting patient information, and ensuring accurate and up-to-date patient records. You will also be responsible for responding to patient inquiries via phone and email and providing exceptional customer service to ensure a positive patient experience.

To be successful in this role, you should have excellent communication skills, strong attention to detail, and experience using electronic medical records and scheduling software. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement. If you are a dedicated and compassionate Scheduler with a passion for Otolaryngology, we encourage you to review the requirements below.

Required Education and Experience

• High school graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.