ENT Front Desk Coordinator for Patient Care

Trinity Health Mid-Atlantic; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a full-time receptionist for the NorthEast Medical Center location in Fayetteville, NY. The role supports office operations, handles patient check-in/out, phone support, and pre-registration, while collaborating with management to meet service goals.

The position requires strong communication, confidentiality, and customer-service orientation, with 1–2 years of related experience preferred. Day shift, full-time employment.

Qualifications

• High school graduate or equivalent; business school or secretarial training a plus.
• 1–2 years’ experience preferred.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update appropriately.
• Collaborate and communicate regularly with management.
• Pre-registration.
• Reviewing revenue reports to ensure charges are billed appropriately.
• Collect co pay/balances due for each patient.
• Check in/out patients for appointments.
• Phone support – Incoming and outgoing calls.
• Scanning and faxing documentation.
• Confirmation phone calls.

Skills

Customer service

Communication skills

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

PC terminals

Email system

Multi-line telephones

Job description

Trinity Health Mid-Atlantic is seeking a full-time receptionist for the NorthEast Medical Center location in Fayetteville, NY. The role supports office operations, handles patient check-in/out, phone support, and pre-registration, while collaborating with management to meet service goals.

The position requires strong communication, confidentiality, and customer-service orientation, with 1–2 years of related experience preferred. Day shift, full-time employment.