Senior Front Desk & Patient Access Leader

Trinity Health Mid-Atlantic; McKownville (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Health Mid-Atlantic in Albany, NY seeks a Senior Registration Associate for full-time day shift to support front desk operations in a medical practice. You will manage scheduling, registration, check-in, and check-out while ensuring accurate charge entry and timely documentation.

Ideal candidates will have strong leadership and a proven track record in customer service within a medical office, with proficiency in Microsoft Office and ability to handle multiple priorities in a

Qualifications

• Strong leadership skills and ability to mentor colleagues.
• Demonstrated proficiency with Microsoft Office and patient data systems.
• Experience delivering excellent customer service and handling multiple priorities.

Responsibilities

• Perform front-end registration and scheduling to support revenue cycle metrics.
• Check-in and check-out of patients; collect co-pays when applicable.
• Enter charges and manage end-of-day processes and documentation.
• Navigate patient communications and coordinate with clinical staff to ensure access.

Skills

Leadership

Customer Service

Microsoft Office

Multi-priority Handling

Education

High School Diploma/Equivalent

Associate’s degree preferred

Tools

None

Job description

Trinity Health Mid-Atlantic in Albany, NY seeks a Senior Registration Associate for full-time day shift to support front desk operations in a medical practice. You will manage scheduling, registration, check-in, and check-out while ensuring accurate charge entry and timely documentation.

Ideal candidates will have strong leadership and a proven track record in customer service within a medical office, with proficiency in Microsoft Office and ability to handle multiple priorities in a