Enrollment & Workforce Operations Specialist

Texas Southmost College; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Southmost College in Austin is seeking a Workforce Operations Specialist to provide front-line operational support for WTCE programs at ITECC, handling student records, compliance requirements, processing payments, and supporting student outcome tracking.

You will deliver exceptional customer service for prospective and enrolled students, assist with onboarding and enrollment, coordinate with instructors and partners, and ensure accurate documentation and timely reporting for audits and

Qualifications

• Excellent customer service and communication with students and partners.
• Experience organizing student records and compliance-heavy processes.
• Ability to process payments and support enrollment workflows.

Responsibilities

• Provide front-line support for WTCE programs and ITECC inquiries.
• Assist with student onboarding, enrollment procedures, and campus tours.
• Maintain accurate student records and track compliance documentation.
• Process payments and respond to payment-related inquiries.
• Coordinate with program managers and external partners on placements.

Skills

Customer service

Documentation

Enrollment support

Data entry

Compliance tracking

Payment processing

Job description

Texas Southmost College in Austin is seeking a Workforce Operations Specialist to provide front-line operational support for WTCE programs at ITECC, handling student records, compliance requirements, processing payments, and supporting student outcome tracking.

You will deliver exceptional customer service for prospective and enrolled students, assist with onboarding and enrollment, coordinate with instructors and partners, and ensure accurate documentation and timely reporting for audits and