Workforce Operations Specialist-WTCE

Texas Southmost College; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Southmost College in Austin is seeking a Workforce Operations Specialist to provide front-line operational support for WTCE programs at ITECC, handling student records, compliance requirements, processing payments, and supporting student outcome tracking.

You will deliver exceptional customer service for prospective and enrolled students, assist with onboarding and enrollment, coordinate with instructors and partners, and ensure accurate documentation and timely reporting for audits and

Qualifications

• Excellent customer service and communication with students and partners.
• Experience organizing student records and compliance-heavy processes.
• Ability to process payments and support enrollment workflows.

Responsibilities

• Provide front-line support for WTCE programs and ITECC inquiries.
• Assist with student onboarding, enrollment procedures, and campus tours.
• Maintain accurate student records and track compliance documentation.
• Process payments and respond to payment-related inquiries.
• Coordinate with program managers and external partners on placements.

Skills

Customer service

Documentation

Enrollment support

Data entry

Compliance tracking

Payment processing

Job description

Job Summary

The Workforce Operations Specialist is responsible for providing front-line operational support for Workforce Training and Continuing Education ( WTCE ) programs. This position supports daily operations at the International Technology, Education, and Commerce Center ( ITECC ) by delivering customer service to prospective and enrolled students, assisting with student records and compliance requirements processing payments, and supporting student outcome tracking efforts. The position ensures efficient front office operations while supporting enrollment, documentation tracking, and program completion processes.

Essential Duties And Responsibilities

Provides exceptional customer service to students, partners, and the community through walk-ins, phone calls, and email communication, ensuring timely and accurate responses. Serves as primary front counter support for WTCE operations at ITECC , assisting applicants and enrolled students with program information, next steps, and general inquiries. Assists with the student onboarding process by guiding applicants through documentation requirements, program expectations, and enrollment procedures. Supports recruitment and enrollment efforts by assisting with information sessions, campus tours, and follow-up with prospective students. Maintains and organizes student records for WTCE programs, with a focus on compliance-heavy training programs such as Allied Health and Law Enforcement. Tracks and verifies required student documentation including, but not limited to, immunizations, CPR certification, background checks, and drug screenings to ensure eligibility for clinical or externship placement. Coordinates with program managers, instructors, and external partners to ensure students meet all compliance requirements prior to placement. Identifies incomplete or missing documentation and proactively communicates with students to resolve issues in a timely manner. Assists with data entry and maintenance of student records in institutional systems to ensure accuracy and completeness. Assists with tracking and maintaining student outcome data including industry-recognized certifications, credential attainment, employment outcomes, and continuing education outcomes for WTCE programs. Conducts follow-up communication with students and employers to collect and document employment and certification outcomes in accordance with institutional, grant, and state reporting requirements. Maintains accurate records and tracking logs related to student completions, certifications, licensure, and job placement outcomes to support institutional reporting, audits, and workforce performance metrics. Processes student payments and serves as point of contact for payment-related inquiries at ITECC , ensuring proper handling of transactions in accordance with college policies and procedures. Provides guidance to students regarding payment options, deadlines, and referrals to appropriate departments as needed. Supports coordination of program activities, events, and student engagement efforts as assigned. Assists with preparation of reports, tracking logs, and documentation related to enrollment, compliance, and program operations. Ensures compliance with all applicable laws, policies, and procedures. Completes all required training and professional development sessions sponsored through Texas Southmost College ( TSC ). Supports the values of the College: community, excellence, integrity, service, innovation, and accountability. Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Completes duties and responsibilities in compliance with college standards, policies and guidelines. Promotes positive morale and teamwork within the functional unit and provides exceptional customer service to students, faculty and the community. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers. Supports the values and institutional goals as defined in the College's Strategic Plan. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Working hours may include evenings, holidays or weekends depending on program schedules, deadlines, and special events. Performs other duties as assigned.

Job Summary

The Workforce Operations Specialist is responsible for providing front-line operational support for Workforce Training and Continuing Education ( WTCE ) programs. This position supports daily operations at the International Technology, Education, and Commerce Center ( ITECC ) by delivering customer service to prospective and enrolled students, assisting with student records and compliance requirements processing payments, and supporting student outcome tracking efforts. The position ensures efficient front office operations while supporting enrollment, documentation tracking, and program completion processes.

Essential Duties And Responsibilities

Provides exceptional customer service to students, partners, and the community through walk-ins, phone calls, and email communication, ensuring timely and accurate responses. Serves as primary front counter support for WTCE operations at ITECC , assisting applicants and enrolled students with program information, next steps, and general inquiries. Assists with the student onboarding process by guiding applicants through documentation requirements, program expectations, and enrollment procedures. Supports recruitment and enrollment efforts by assisting with information sessions, campus tours, and follow-up with prospective students. Maintains and organizes student records for WTCE programs, with a focus on compliance-heavy training programs such as Allied Health and Law Enforcement. Tracks and verifies required student documentation including, but not limited to, immunizations, CPR certification, background checks, and drug screenings to ensure eligibility for clinical or externship placement. Coordinates with program managers, instructors, and external partners to ensure students meet all compliance requirements prior to placement. Identifies incomplete or missing documentation and proactively communicates with students to resolve issues in a timely manner. Assists with data entry and maintenance of student records in institutional systems to ensure accuracy and completeness. Assists with tracking and maintaining student outcome data including industry-recognized certifications, credential attainment, employment outcomes, and continuing education outcomes for WTCE programs. Conducts follow-up communication with students and employers to collect and document employment and certification outcomes in accordance with institutional, grant, and state reporting requirements. Maintains accurate records and tracking logs related to student completions, certifications, licensure, and job placement outcomes to support institutional reporting, audits, and workforce performance metrics. Processes student payments and serves as point of contact for payment-related inquiries at ITECC , ensuring proper handling of transactions in accordance with college policies and procedures. Provides guidance to students regarding payment options, deadlines, and referrals to appropriate departments as needed. Supports coordination of program activities, events, and student engagement efforts as assigned. Assists with preparation of reports, tracking logs, and documentation related to enrollment, compliance, and program operations. Ensures compliance with all applicable laws, policies, and procedures. Completes all required training and professional development sessions sponsored through Texas Southmost College ( TSC ). Supports the values of the College: community, excellence, integrity, service, innovation, and accountability. Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Completes duties and responsibilities in compliance with college standards, policies and guidelines. Promotes positive morale and teamwork within the functional unit and provides exceptional customer service to students, faculty and the community. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers. Supports the values and institutional goals as defined in the College's Strategic Plan. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Working hours may include evenings, holidays or weekends depending on program schedules, deadlines, and special events. Performs other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.