Enrollment Underwriter

Frontdoor, Inc.

Idaho

On-site

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) matching

Employee stock purchase plan

Job summary

Frontdoor, Inc. is seeking an Enrollment Underwriter responsible for processing and auditing home warranty enrollments. You'll provide exceptional customer service while ensuring compliance with warranty conditions and protecting homeowners from unexpected breakdowns. The ideal candidate should have excellent data entry skills, strong analytical abilities, and effective communication skills. This full-time role based in Idaho offers competitive pay between $20.00 and $22.00 per hour, and a comprehensive benefits package including health insurance, 401(k), and employee stock options.

Qualifications

Excellent data entry skills to ensure accuracy.
Strong analytical skills to resolve complex situations.
Methodical approach with focus on details.

Responsibilities

Ensure exceptional customer service with moderate supervision.
Accurately enter and process enrollment forms.
Audit home enrollments for compliance and accuracy.

Skills

Data entry skills

Critical thinking

Multi-tasking

Attention to detail

Communication skills

Computer skills (Word, Excel, Outlook)

Education

High school diploma or equivalent

Associate degree preferred

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre‑qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary (100‑200 words): This position requires learning and applying knowledge of the terms and conditions of the 2‑10 warranties to accurately advise and educate builder/members, homeowners and others of the responsibilities and obligations under the warranty. As an Enrollment Underwriter you will apply your knowledge, attention to detail and problem‑solving skills to ensure compliance requirements are met with moderate supervision. You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.

Ensure exceptional customer service to internal and external customers with moderate supervision.
Accurately enter and process basic enrollment forms into the system and validate all information.
Audit basic home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate.
Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes.
Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties.
Manage basic assigned SharePoint tasks by administering the enrollment underwriting process, which includes researching facts and gathering documentation necessary to ensure all standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.
Document all customer interactions in a clear, concise and informative matter.
May assume other duties as applied.

Qualifications

Required Skills

Excellent data entry skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate.
Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations.
Strong ability to multi‑task and manage competing priorities.
Methodical in approach and attention to detail.
Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations.
Organized with a strong work ethic and enjoys working in a team environment.
Must have proficient computer skills working in Word, Excel, and Outlook.

Preferred Skills

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements

High school diploma or equivalent required, Associate degree preferred.

Minimum Experience required

1+ years of office work experience preferred.

Other/State Specific

This role pays between $20.00/hr to $22.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Job Locations

2026-4055