Sales Operations Analyst

Frontdoor, Inc.

Idaho

On-site

USD 60,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Weight loss and smoking cessation programs

Matching 401(k)

Employee stock purchase plan

Job summary

A leading home service company is seeking an Operations/Product Manager to oversee Home Service Plan product changes. The role involves managing project timelines, collaborating with stakeholders, and delivering thorough insights on various product factors. Ideal candidates will have a Bachelor's degree and 3-4 years of relevant experience. This full-time position offers a salary range of $60,000 to $72,000, along with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

3-4 years of operations/program management experience required.

Responsibilities

Interface with business partners to ensure on-time defect free delivery of key initiatives.
Develop strategies to improve current state.
Provide timely research and reporting to stakeholders on status and capacity.
Act as subject matter expert on program/system enhancements.

Skills

Knowledge of project/program management fundamentals

Strong analytical skills

Extremely detail oriented

Proven ability to deliver on timelines

Process driven

Motivated self-starter

Ability to handle multiple projects/priorities concurrently

Strong computer skills, including Microsoft Office

Strong written and verbal communication skills

Problem Solving and decision-making skills

Education

Bachelor’s degree or equivalent years relevant experience

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

This role is responsible for the planning, management and on-time execution of Home Service Plan product changes within the product maintenance platform. It will work closely with the Business Product Management Team as well as other key partners to build and maintain the portfolio of Home Service Plan products.

Responsibilities:

Interface with business partners and stakeholders to ensure on-time defect free delivery of key initiatives
Develop strategies and processes to improve the current state.
Provide timely and thorough research, insights, and reporting to key stakeholders on capacity, status, products, coverages, pricing, eligibility, availability, sales and call information.
Act as subject matter expert on the design and development of program/system enhancements.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

Bachelor’s degree or equivalent years relevant experience required

Minimum Experience required:

3-4 years of operations/program management experience required

Required Skills:

Knowledge of project/program management fundamentals, principles, and concepts
Strong analytical skills
Extremely detail oriented
Proven ability to deliver on timelines
Process driven
Motivated self-starter
Ability to handle multiple projects/priorities concurrently
Strong computer skills, including, but not limited to Microsoft Office
Strong written and verbal communication skills
Problem Solving and decision-making skills
Alignment with Frontdoor Values

Other/State Specific

This role pays between $60k to $72k, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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