Contact Center Associate - Authorizations Agent - 100% Remote

Frontdoor, Inc.

Northern (KY)

Hybrid

USD 22,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Employee stock purchase plan

Job summary

AHS American Home Shield Corp is seeking an Authorizer to review contracts and determine coverage for home service claims. You will negotiate pricing with contractors, inform members of non-covered claims, and handle follow-up.

Responsibilities include authorizing repairs or replacements of covered systems, ensuring compliance with policies, and delivering customer service in a fast-paced environment.

Qualifications

High school diploma or GED required; equivalent education/experience considered.
1-3 years of customer service experience.
Ability to read and interpret contracts; attention to detail.
Strong negotiation and communication skills.

Responsibilities

Review contracts and determine coverage for repairs.
Negotiate pricing with contractors.
Inform members of non-covered claims and provide follow-up.
Authorize repair/replacement of covered systems.

Skills

Contract reading

Customer service

Negotiation

MS Office

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities:

Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required

Required Skills:

Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:

Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills

Other/State Specific

This role pays between $16.00/hr to $17.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations

2026-4131