Contact Center Associate - Authorizer - 100% Remote

Frontdoor, Inc.

Idaho

Remote

USD 22,041 - 23,419

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision insurance

Matching 401(k)

Employee stock purchase plan

Weight loss and smoking cessation programs

Job summary

A leading home service company is seeking an Authorizer to review contracts and determine coverage for home repair claims. Responsibilities include negotiating pricing with contractors and informing members about non-covered claims. The ideal candidate will have 1-3 years of customer service experience, a high school diploma or GED, and strong skills in negotiation and conflict resolution. This full-time role offers a starting pay of $16.00-$17.00 per hour and includes comprehensive benefits.

Qualifications

1-3 years of customer service experience and/or training required.
Must have internet access with a minimum speed of 4.6 Mbps.

Responsibilities

Review contracts and determine coverage.
Negotiate pricing with contractors when applicable.
Inform members of non-covered claims when applicable.

Skills

Customer service and conflict resolution

Negotiation skills

Attention to detail

Computer skills

Ability to multi-task

Adaptability in a fast-paced environment

Knowledge of how to read a contract

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determine coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provide any necessary follow-up.

Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required

Required Skills:

Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:

Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills

Other/State Specific

This role pays between $16.00/hr to $17.00/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor (https://frontdoor.jobs/benefits/).

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Job Locations

2025-3942