Enrollment Specialist #133

Daytona State College; DeLand, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Daytona State College in DeLand, FL seeks an admissions/registrar support role focused on providing excellent student service. You will handle inquiries, guide enrollment processes, process forms, review transcripts, and assist with account issues.

Proficiency in MS Office and data systems is required, with a commitment to accuracy and confidentiality. The position emphasizes teamwork, multi-tasking, and strong communication as you support admissions, registration, and cashiering activities on

Qualifications

• Associate degree and 6 months of experience in enrollment or related processes.
• Knowledge of admissions, registration and cashiering procedures.
• Ability to assist with forms, transcripts, documentation and account updates.

Responsibilities

• Proactively inform and assist with enrollment processes via phone, email, chat, and in person with high customer service.
• Ensure efficient student experiences by completing required forms and documents and resolving registration issues.
• Perform admissions, registration, and cashiering tasks and reconcile student accounts.
• Maintain knowledge of regulations and policies related to enrollment, graduation and scholarships.
• Access, input, and retrieve data from college databases; attend meetings and trainings.
• Assist other departments on campus as needed and communicate effectively with students, parents, staff and faculty.
• Demonstrate strong organizational skills and effective oral and written communication.

Skills

Customer service

Microsoft Office

Organizational skills

Written and verbal communication

Education

Associate degree

Tools

Database software

Job description

• Associate degree
• Six (6) months of experience

• Proactively inform and assist with general inquiries and enrollment processes via phone, email, chat, and in person in a timely and efficient manner with a high level of customer service as all times
• Ensure an efficient experience for students with completion of required forms and documents, resolving registration issues, processing administrative changes, review transcripts, request documentation, process reinstatements and withdrawals, and re-sets student passwords
• Performs the functions of admissions, registration, and cashiering (reconciling/verifying/interpreting student accounts)
• Demonstrate knowledge regarding applicable Department / College and State / Federal regulations, policies and procedures relating to the enrollment process, appeals, graduation, scholarships, and other general knowledge necessary to communicate with the public (students, parents, staff, and faculty)
• Maintains, accesses, inputs, and retrieves data from the college departmental and external databases
• Attends staff meetings to exchange information and professional seminars and / or conferences to improve professional skills
• Assists other departments as necessary when assigned on any campus

• Must have good customer service skills
• Be proficient with Microsoft Office and other computer software programs
• Commitment to delivering a high level of customer service
• Ability to multi-task while maintaining a positive attitude
• Must have strong organizational skills, as well as effective oral and written communication

This position is eligible for Veterans Preference pursuant to Chapter 295 of Florida Statutes. Preference will be given to eligible veterans and their spouses in accordance with the statute and requires the applicant to submit eligible documentation such as a DD-214 (or equivalent). If you are submitting a copy of a DD-214, please ensure the social security number and date of birth is redacted and/or removed.