Financial Aid Specialist #10890

Daytona State College; Daytona Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Daytona State College in Daytona Beach, FL is seeking a Financial Aid Advisor to guide students through the federal aid process, determine eligibility, and communicate options. This role requires strong customer service, attention to detail, and the ability to work with colleagues across campus.

Evening and occasional Saturday shifts are noted; regular operating hours plus one evening until 6PM and some late shifts.

Qualifications

• Associate degree required.
• At least one year of related experience required.
• Knowledge of financial aid programs, policies and procedures.
• Commitment to access and providing strong customer service to students and families.
• Ability to communicate effectively with students and College personnel.

Responsibilities

• Communicate with students and parents in person, by phone and email about financial aid processes.
• Inform applicants about financial aid availability, options and regulations; assist with applications and documents.
• Review financial aid paperwork for accuracy and federal verification.
• Maintain and organize student records; process daily paperwork including scanning and tracking.

Job description

• Associate degree
• One (1) year of related experience

Please Note: In addition to regular operating hours, requested availability includes one evening until 6PM regularly and shifts until 7PM and Saturdays on occasion with notice.

• Communicate with students/parents in person, over the phone and via email regarding all aspects of the financial aid process and eligibility requirements.
• Informs students and parents of financial aid availability, options, and regulations; assists students with financial aid application and other online documents.
• Reviews financial aid paperwork to ensure accuracy and completion and reviews files for federal verification.
• Maintains file/record system for assigned area; processes daily paperwork which includes the scanning and tracking of student information.

• Knowledge of financial aid programs, policies and procedures.
• Commitment to the principles of access and providing the best customer service and student support experience to families.
• Ability to effectively communicate with students and College personnel.
• Ability to maintain good working relationship with students, parents, and coworkers.
• Ability to organize work and handle multiple responsibilities.
• Ability to communicate effectively both orally and in writing.
• Possess computer skills and have knowledge of software programs including Word, Excel, and PowerPoint.

This position is eligible for Veterans Preference pursuant to Chapter 295 of Florida Statutes. Preference will be given to eligible veterans and their spouses in accordance with the statute and requires the applicant to submit eligible documentation such as a DD-214 (or equivalent). If you are submitting a copy of a DD-214, please ensure the social security number and date of birth is redacted and/or removed.