Enrollment Specialist

Daytona State College; DeLand (FL); On-site; USD 42,000 - 48,000; Full time

Job summary

Daytona State College in DeLand, FL is seeking an Admissions Support Specialist to assist students with enrollment, registrations, and related inquiries, delivering high service levels across multiple channels. The role centers on guiding applicants through enrollment steps with accuracy and courtesy.

The position requires an associate degree and at least six months of experience; proficiency in Microsoft Office and strong organizational skills are essential for processing forms, transcripts,

Qualifications

• Associate degree required.
• Six (6) months of experience required.
• Must have good customer service skills.
• Proficient with Microsoft Office and other computer software programs.
• Ability to multi-task while maintaining a positive attitude.

Responsibilities

• Proactively inform and assist with general inquiries and enrollment processes via phone, email, chat, and in person in a timely and efficient manner with a high level of customer service as all times
• Ensure an efficient experience for students with completion of required forms and documents, resolving registration issues, processing administrative changes, review transcripts, request documentation, process reinstatements and withdrawals, and re-sets student passwords
• Performs the functions of admissions, registration, and cashiering (reconciling/verifying/interpreting student accounts)
• Demonstrate knowledge regarding applicable Department / College and State / Federal regulations, policies and procedures relating to the enrollment process, appeals, graduation, scholarships, and other general knowledge necessary to communicate with the public (students, parents, staff, and faculty)
• Maintains, accesses, inputs, and retrieves data from the college departmental and external databases
• Attends staff meetings to exchange information and professional seminars and / or conferences to improve professional skills
• Assists other departments as necessary when assigned on any campus
• Must have good customer service skills
• Be proficient with Microsoft Office and other computer software programs
• Commitment to delivering a high level of customer service
• Ability to multi-task while maintaining a positive attitude
• Must have strong organizational skills, as well as effective oral and written communication

Skills

Customer service

Microsoft Office

Multi-tasking

Organizational skills

Oral and written communication

Education

Associate degree

Job description

• Associate degree
• Six (6) months of experience

• Proactively inform and assist with general inquiries and enrollment processes via phone, email, chat, and in person in a timely and efficient manner with a high level of customer service as all times
• Ensure an efficient experience for students with completion of required forms and documents, resolving registration issues, processing administrative changes, review transcripts, request documentation, process reinstatements and withdrawals, and re-sets student passwords
• Performs the functions of admissions, registration, and cashiering (reconciling/verifying/interpreting student accounts)
• Demonstrate knowledge regarding applicable Department / College and State / Federal regulations, policies and procedures relating to the enrollment process, appeals, graduation, scholarships, and other general knowledge necessary to communicate with the public (students, parents, staff, and faculty)
• Maintains, accesses, inputs, and retrieves data from the college departmental and external databases
• Attends staff meetings to exchange information and professional seminars and / or conferences to improve professional skills
• Assists other departments as necessary when assigned on any campus

• Must have good customer service skills
• Be proficient with Microsoft Office and other computer software programs
• Commitment to delivering a high level of customer service
• Ability to multi-task while maintaining a positive attitude
• Must have strong organizational skills, as well as effective oral and written communication

This position is eligible for Veterans Preference pursuant to Chapter 295 of Florida Statutes. Preference will be given to eligible veterans and their spouses in accordance with the statute and requires the applicant to submit eligible documentation such as a DD-214 (or equivalent). If you are submitting a copy of a DD-214, please ensure the social security number and date of birth is redacted and/or removed.