Enrollment Specialist

National Louis University; Illinois; On-site; USD 47,365 - 66,311; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Educational opportunities

Job summary

National Louis University is seeking an Enrollment Specialist to assist students from initial inquiry to enrollment. You will guide students through the process, respond to inquiries, and manage a pipeline of prospective students.

The ideal candidate should have strong verbal and interpersonal skills, proficiency in Salesforce, Word, and Excel, and preferably a Bachelor's degree with at least 3 years of relevant experience. The position offers competitive compensation and benefits including health insurance and paid time off.

Qualifications

• At least 3 years of related experience in a customer-facing environment.
• Ability to handle high volume student interactions via phone, internet, and in person.
• Strong verbal and interpersonal skills.

Responsibilities

• Assist students in identifying education and career goals.
• Manage a full pipeline of incoming students through the enrollment cycle.
• Document contacts using the CRM system.

Skills

Verbal and interpersonal skills

Database management

Salesforce experience

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Word

Excel

Job description

What You Will Do

As an Enrollment Specialist you will assist students in identifying education and career goals, guide them through the enrollment process from initial inquiry to their first term, and inspire them to remain focused on their objectives.

Essential Responsibilities

• Represent the university with professionalism and integrity, manage a full pipeline of incoming students through the enrollment cycle from initial inquiry through a successful first term experience, and respond to any potential students’ concerns, issues or inquiries, qualifying students for various academic programs.
• Continuously meet and exceed monthly enrollment objectives.
• Accurately document and record continuous contact using the CRM system (Salesforce) with each prospective or returning student and produce activity reports as needed.
• Maintain an up‑to‑date knowledge of the offerings, programs, services, and processes of all colleges.
• Work on special projects as assigned.
• Visits to high schools, community colleges, corporations, and other educational or corporate partners as required.

Qualifications

• Ability to handle high volume student interactions via phone, internet, and in person, with a sincere desire to help others and strong verbal and interpersonal skills.
• Strong database management skills and experience working with a CRM system such as Salesforce; proficiency in Word and Excel.
• Bachelor’s degree (strongly preferred) or equivalent experience in a customer‑facing environment; at least 3 years of related experience.

Inclusion Statement

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued.

Compensation and Benefits

Salary range: $47,365 to $66,311 annually.

Compensation decisions are based on factors such as budgetary considerations, job‑related knowledge/skills, experience, market considerations, tenure and internal equity.

Full-time staff benefits include health insurance, retirement benefits, paid time off, and educational opportunities.