Enrollment Coordinator

Collegis Education

Oak Brook (IL)

Hybrid

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Tuition assistance

Job summary

A leading education solutions company is seeking an Employee Engagement & Development Specialist in Oak Brook, Illinois. The role involves supporting students through communication and engagement while providing a world-class customer service experience. Ideal candidates should have strong communication skills, knowledge of Salesforce, and an enthusiasm for helping students succeed. This position offers a hybrid work environment and competitive benefits.

Qualifications

Demonstrated knowledge of challenges faced by students in higher education.
Ability to establish and maintain effective working relationships.
Skill in organization and time management to balance multiple requests.

Responsibilities

Serve as a point of contact for students using various communication methods.
Coordinate with departments for relationship building and enrollment support.
Maintain a positive attitude and foster student engagement.

Skills

Customer-first mentality

Communication skills

Salesforce knowledge

Organizational skills

Job description

Overview

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience in higher education, the team at Collegis Education supports more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Role

Employee Engagement & Development Specialist - Collegis Education | NASM CPT, CNC | Delano High School Dance Team Coach | College of St. Benedict…

Description

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit www.CollegisEducation.com.

Primary Responsibilities, Essential Functions and Requirements

Serve as a critical point of contact for students using a variety of communication methods including phone calls, chats, emails, or texts to answer questions and support retention efforts.
Coordinate with other departments for additional relationship building, coaching, and enrollment support.
Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
Work collaboratively with students to help them complete specific tasks and prepare for university life.
Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
Continuously innovate and identify process improvements to better the students’ experiences every day.
Maintain a positive, “How can I help?” attitude.
Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.

Requirements

Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
Demonstrated knowledge of Salesforce.
Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
Demonstrated ability to establish and maintain effective working relationships.
Demonstrated superior skill in both verbal and written communication.

Education, Certifications and Licensures

Remote/Hybrid Policy

Remote/Hybrid Policy: This role offers the flexibility of a fully remote environment. However, in alignment with our commitment to collaboration and team engagement, candidates within a 60-mile radius of our Chicago, IL headquarters will be expected to follow a hybrid schedule, working onsite 1-2 days per week to support in-person connection and cross-functional partnership.

EEO / Compliance

Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Compensation and Benefits (Inferred)