Military Base Enrollment Advisor (Vandenberg Education Center, CA)

National University; Center (IN); On-site; INR 2,634,000 - 3,029,000; Full time

Job summary

National University is seeking a Military Base Enrollment Advisor to manage the prospective student experience at a U.S. military base.

You will handle inquiry to enrollment communications, coordinate with ESO officers, and ensure accurate program, tuition, and benefits information is conveyed to active duty, veterans, and dependents. The role requires presenting program estimates, scheduling, and coordinating with faculty to meet base MOUs, while maintaining high service standards and

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience may qualify.
• 1-2 years of customer service experience required.
• Experience with call center software or CRM systems.
• Military affiliation preferred.

Responsibilities

• Proactively engage inquiries by phone, text, and email to drive enrollment.
• Build rapport with prospective students and guide enrollment from inquiry to start.
• Document interactions in Salesforce and track status and activity.
• Manage the admissions process from inquiry to enrollment and provide program information.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Problem solving

Education

Bachelor's degree preferred

Equivalent education/experience

Tools

Salesforce

SIS

Microsoft Office

Job description

Compensation Range

Hourly: $20.00 - $23.00

Location

Onsite, Vandenberg Space Force Base, CA

Position Summary

The Military Base Enrollment Advisor is responsible for the prospective student experience from inquiry to vested as students come to their assigned military base. The Military Base Enrollment Advisor manages a pipeline of potential student inquiries and is responsible for all outbound and inbound communications. This position is also responsible for assisting prospective students in the decision-making process related to informing the potential student on program knowledge, military tuition assistance for active duty, veterans’ benefits, and scholarship information. The Military Enrollment Advisor is trained and has knowledge of all university programs, academic processes, program schedules, program costs, and program estimates. They collaborate with The Education Specialist Officers (ESO’s) on each base and coordinate with scheduling and faculty to ensure we comply with the Military Base Memorandum of Understandings. They attend base active duty debriefs for transitioning active-duty service members and base graduations.

Essential Functions

• Proactively engages prospective students’ inquiries in varying decision-making stages by telephone, text, and/or email to increase contact with prospective students.
• Builds rapport with prospective students and assists with the enrollment process from inquiry to the first class start.
• Documents interactions via Salesforce in notes, status, and activity reports.
• Proactively manages the “Inquiry to Enrollment” admissions process.
• Responsible for knowing the policies and all programs within the university and providing accurate information to prospective students.
• Takes the time with each prospective student to understand their needs and goals and helps the prospective student make a good, informed decision.
• Demonstrates the ability to be proficient in university, college, and program knowledge via training and assessment.
• Proactively, each student is provided with a professional demeanor, engagement, and courtesy to maintain a high level of service.
• Team Player by helping others and having a positive attitude to others.
• Punctual to student appointments and meetings and being on time for assigned schedules.
• Must be able to manage multiple systems to manage the “student application file” during enrollment.
• Must be able to pass a federal background check and maintain status for Dbids.
• Guides students in documents needed for Program estimates.
• Create program estimates from students’ prior transcripts and meet with students to address degree plans
• Enroll students in a program and work to create a start plan.
• Develop student schedules, add and drop classes, and re-create schedules as needed.
• Address any concerns they may have before starting.
• Presents student orientations for new students Via in-person, phone, and the Internet.
• Works with the location Education service officer to relay information from the Ed office back to NU.
• May be asked to travel to nearby bases for coverage as needed.
• Attend Welcome aboard for the base new arrivals
• Assist/ attend TA orientations
• On‑based events like Ed fairs, back-to-school nights, and base graduations.
• Hours may change due to Events hosted at the base
• Will participate in on-base drills such as fire and active shooter drills.
• Meet deadlines for enrollment and starting classes
• Get approval for all veterans, spouses, and dependents to get on base when required
• All staff must be trained in military benefits, including Tuition Assistance, GI Bill benefits, Scholarships, and federal and state funding
• Ensure compliance within the Department of Defense and Military Bases Memorandum of Understandings
• Complete required training (PsychArmor and DOD MOU)
• Other duties as assigned.

Supervisory Responsibilities

N/A

Requirements

Education & Experience

• A bachelor’s degree is preferred, or an equivalent combination of education and experience is required
• 1-2 years of Customer Service experience required
• Experience working on a team and using “call center” software
• Education/Consultative sales experience preferred
• Military Affiliation preferred

Competencies/Technical/Functional Skills

• Ability to use technology and navigate multiple technological systems
• Ability to participate as an active team member of the team and organization and work toward a common goal. M contributes positively to the team, even if it means letting others take the lead.
• Personal ownership/accountability is the highest priority; takes ownership and proactively finds resolutions on the student’s behalf.
• High regard for personal integrity toward themselves, prospective students, and the university.
• Builds effective relationships and helps to seek alignment with colleagues, functional partners, and/or external partners to accomplish university outcomes.
• Seeks understanding by asking questions, processes, and policies to improve team members and prospective student experience. Share new ideas and insights with team members and leaders.
• Desires to participate to improve prospective student experience by designing new processes.
• Working with leaders to implement new processes and ideas to improve university outcomes.
• Ability to use CRM, SIS, and Office technology in a fast-paced environment.
• Understands the inner workings of a complex organization and demonstrates the ability to be flexible.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, and Outlook.
• Thrives in a diverse, fast-paced teamwork environment, all while being able to handle change.
• Ability to multi-task
• Puts the student first in all actions and helps achieve university outcomes by utilizing systems, data, and dashboards.
• Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As an enrollment team member, I clearly understand the university's mission, vision, and goals.
• Develop personal goals that align with university standards and support university outcomes.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Understands and follows regulatory requirements as a National University team member.

Location

Onsite, Vandenberg Space Force Base, CA

Travel

N/A

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.