Welcome Center Associate

Virginia Community Colleges; Virginia (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Educational assistance

Job summary

Blue Ridge Community College (BRCC) is seeking a Welcome Center Associate to assist students at the Welcome Desk and virtual reception. The role supports Admissions & Outreach and Student Services, handling routine admin duties and helping prospective students navigate programs.

The position offers full-time hours, a schedule of Monday–Friday, 8:15 am–5:00 pm, and comprehensive benefits, including health coverage and retirement options. This role is based at BRCC in the Shenandoah Valley region.

Qualifications

• Demonstrated ability to interface with technology and learn new systems.
• Ability to communicate effectively both orally and in writing.
• Experience in customer relations in a professional setting.
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students.
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs. Manage the Welcome Desk and Enrollment Zone.
• Monitor and complete administrative duties to include, but not limited to, the DropSecure drive (secure file transfer platform) for Admissions & Outreach.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Skills

Tech literacy

Oral & written communication

Customer relations

Diverse populations

Organizational skills

Fast-paced environment

Job description

Posting Summary

Working Title

Working Title Welcome Center Associate

Role Title

Role Title Education Support Specialist II

Role Code

Role Code 29143-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 3

Position Number

Position Number 29100126

Agency

Agency Blue Ridge Community College

Division

Division Blue Ridge Community College (Div)

Work Location

Work Location Augusta - 015

Hiring Range

Hiring Range $35,000 - $45,000

Emergency/Essential Personnel No

EEO Category

EEO Category 6-Administrative Support

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

Monday – Friday, 8:15 am – 5:00 pm, other hours as needed.

Sensitive Position

Sensitive Position No

Job Description

Nestled in the heart of the picturesque Shenandoah Valley, Blue Ridge Community College ( BRCC ) is committed to accelerating opportunities through the power of education. Our success is rooted in a shared dedication to excellence, ethical behavior, empowerment, and a culture of care. BRCC has been consistently recognized by the Chronicle of Higher Education as a Great College to Work For, reflecting our supportive, inclusive, and mission driven workplace. By joining BRCC , you become part of a community focused on equipping students, alumni, and employees with the knowledge and experience needed to transform themselves, our community, and the world. If you are passionate about education and inspired by meaningful work, BRCC offers a place where your talents and values can thrive.

Blue Ridge Community College’s Office of Admissions & Outreach is seeking a Welcome Center Associate to…

• Provide assistance to all students in-person at the Welcome Desk and via the online virtual reception room for Career Education, Academic Transfer and Workforce Training programs. Manage the Welcome Desk and Enrollment Zone.
• Monitor and complete administrative duties to include, but not limited to, the DropSecure drive (secure file transfer platform) for Admissions & Outreach.
• Assist Admissions & Outreach team with email and phone calls.
• Assist Student Services team with administrative tasks and projects.

Full-time classified positions come with generous leave and holiday time, along with very competitive health benefits coverage (to include dental, vision, and short-term and long-term disability), retirement with the Virginia Retirement System, deferred compensation investment opportunities, educational assistance, and access to the college’s Recreation Center.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated ability to interface with technology and learn new systems
• Ability to communicate effectively both orally and in writing
• Experience in customer relations in a professional setting
• Demonstrated ability to work collaboratively with diverse populations and constituencies in order to assist prospective students
• Excellent organizational skills including flexibility and prioritizing tasks, attention to detail, record-keeping
• Ability to work in a fast-paced environment

Additional Considerations

Helpful, but not required:

• Experience working in college admissions and/or marketing
• Experience in Higher Education Outreach or other Student Services related fields
• Relevant education, experience and/or training
• Administrative or clerical experience

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees

Supervises Employees No

Required Travel

N/A

Posting Number

Posting Number CLS_4703P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 09/01/2026

Job Close Date

Job Close Date 09/14/2026

Open Until Filled

Open Until Filled No

Agency Website

Agency Website brcc.edu

Contact Name

Contact Name

Email

Email [e-mail]

Phone Number

Phone Number 540-453-0060

Additional Information

Title IX Coordinator: Beth Styers
1 College Lane Weyers Cave, VA 24486
Office #S106G

540-453-2252
[e-mail]

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)