Admissions and Records Manager

Virginia's Community College System; Dublin (VA); On-site; USD 50,000 - 53,000; Full time

Job summary

New River Community College is seeking an Admissions and Records Manager to lead the Admissions and Records Office at the Dublin campus (Pulaski site). This role develops policies, ensures compliance with regulatory requirements, and supervises daily admissions operations, including applications, registration, and graduation certification, while coordinating staff in a student-centered enrollment process.

The position emphasizes confidentiality, accuracy, and strong communication skills,

Qualifications

• Knowledge of general office practices, procedures, and administrative operations.
• Strong organizational, oral, written communication, and computer skills.
• Capacity to manage multiple priorities, meet deadlines, and adapt to changing priorities in a fast-paced, team-oriented environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with current Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Demonstrated experience supervising, leading, or facilitating the work of others.

Responsibilities

• Supervise the department and staff of the Admissions and Records Office.
• Ensure the security and accuracy of student records in compliance with all Virginia Community College System, federal, and state regulations.
• Maintain knowledge of college policies, procedures, academic programs, and student services to provide accurate information and guidance.
• Coordinate the annual President’s Awards Ceremony.
• Oversee graduation certification processes and transfer credit evaluation.
• Review admissions applications and determine proper program placement for students.
• Serve as Primary Designated School Official (PDSO) through SEVP.
• Oversee SIS admissions modules, including registration and enrollment.
• Provide training and support for college personnel with the SIS.
• Administer credit for prior learning and award academic credit for nontraditional learning.

Skills

Office practices

Organizational skills

Communication skills

Confidentiality

Analytical skills

MS Office

Leadership

Job description

Admissions and Records Manager

• Working Title | Admissions and Records Manager
• Role Title | Education Support Spec III
• Role Code | 29144-SW
• FLSA | Exempt
• Pay Band | 04
• Position Number | 27500067
• Agency | New River Community College
• Division | New River Community College (Div)
• Work Location | Pulaski - 155
• Hiring Range | $50,000-$53,000
• Emergency/Essential Personnel | No
• EEO Category | 6-Administrative Support
• Full Time or Part Time | Full Time
• Telework options | No
• Bilingual or multilingual skill requirement | No
• Work Schedule | Monday-Friday
• Sensitive Position | No

Job Description

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties:

NRCC is seeking a decisive, student-focused, detail-oriented, and compliance-driven seasoned professional to join our student services team as the Admissions and Records Manager on our campus in Dublin. The Admissions and Records Manager establishes and interprets admissions policies and procedures, and ensures compliance with institutional, state, and federal requirements. The manager provides leadership for NRCC’s admissions operations, ensuring efficient, accurate, high-quality, student-centered, compliant, and confidential enrollment processes. The manager also oversees daily admissions functions, including the college application, registration, program completion, and graduation certification process, transcript requests, and coordinates the work of the admissions team.

The work of the Admissions and Records Manager requires decisiveness, adaptability, excellent communication skills, strong attention to compliance and details, and a commitment to an outstanding student experience. The manager utilizes an assortment of technological solutions to facilitate admissions and records activities. Reporting to the Coordinator for Admissions and Records and Advising Services, the Admissions and Records Manager’s primary role is to supervise the Admissions and Records Office and staff and oversee a variety of departmental functions and processes.

Responsibilities

• Supervise the department and staff of the Admissions and Records Office.
• Ensure the security and accuracy of student records in compliance with all Virginia Community College System, federal, and state regulations.
• Maintain a comprehensive knowledge of college policies, procedures, academic programs, and student services to provide accurate information and guidance.
• Coordinate the annual President’s Awards Ceremony.
• Oversee the certification of all graduation candidates and manage the processes related to program completion.
• Review applications for admissions and determine proper program placement for students.
• Serve as the Primary Designated School Official (PDSO) through the Student Exchange Visitor Program (SEVP).
• Evaluate all official college transcripts and award transfer credits toward a student’s program of study.
• Oversee all aspects of the Student Information Systems (SIS) regarding admissions applications, registration, and enrollment.
• Provide training and support for college personnel with the Student Information System (SIS).
• Administer credit for prior learning by evaluating and awarding academic credit for demonstrated subject matter competency gained through prior academic coursework, nonacademic learning, professional work experience, military training, and other nontraditional learning experiences.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Qualifications

• Knowledge of general office practices, procedures, and administrative operations.
• Strong organizational, oral, written communication, and computer skills.
• Capacity to manage multiple priorities, meet deadlines, and adapt to changing priorities in a fast-paced, team-oriented environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with current Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Demonstrated experience supervising, leading, or facilitating the work of others.

Additional Considerations

• Demonstrated success working within a higher education environment and understanding of academic policies and procedures.
• Previous experience utilizing PeopleSoft Student Information System (SIS) or comparable student information systems to support complex college processes.
• Knowledge of federal regulations governing international students, including the Student and Exchange Visitor Program (SEVP), and experience providing services to international student populations.
• Demonstrated leadership skills with the ability to coordinate the work of others while maintaining high-quality customer service.

Job Facts

• Operation of a State Vehicle | No
• Supervises Employees | Yes
• Required Travel | As needed.

Posting Details

• Posting Number | CLS_4711P
• Recruitment Type | General Public - G
• Number of Vacancies | 1
• Position End Date (if temporary) |
• Job Open Date | 09/01/2026
• Job Close Date | 09/20/2026
• Open Until Filled | No
• Agency Website | https://www.nr.edu/jobs/

Contact Information

• Contact Name | Stacie Whitlock
• Email | [e-mail]
• Phone Number | 540-674-3635

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/100732

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

• Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
• Optional Documents
  1. Other Document
  2. Alternative Hiring Process Letter
  3. SF-50 (Documentation of involuntary separation from Federal Agency)