Enrollment Services Specialist

Tompkins Cortland Community College; Town of Dryden (NY); On-site; USD 36,000 - 56,000; Full time

Job summary

Tompkins Cortland Community College is seeking an Enrollment Services Specialist to support students and prospective students with enrollment procedures, admissions, financial aid, registration and student accounts. The role requires clear communication and independent judgment in guiding visitors through college policies.

You may work at the main campus or extension centers, coordinating with offices to ensure accurate information and smooth processing, and supervising clerical staff as needed.

Qualifications

• Associates degree in office technology or closely related field with two years of clerical experience; OR
• High school diploma or equivalency with four years of clerical experience; OR
• Any combination of training and experience equal to the above.

Responsibilities

• Provide information and assistance to students and prospective students regarding enrollment procedures, admissions, financial aid, registration and student accounts.
• Independently handle complex clerical operations and assist Enrollment Services Center; exercise judgment in applying college policies.
• May supervise clerical staff and work at the main campus or Extension Centers as required.

Job description

ENROLLMENT SERVICES SPECIALIST

MINIMUM QUALIFICATIONS: EITHER:

• Graduation from a regionally accredited or New York State registered two year college with an associates degree in office technology or a closely related field AND two years of office clerical experience; OR
• Graduation from high school or possession of a high school equivalency diploma AND four years of office clerical experience; OR
• Any combination of training and experience equal to or greater than that specified in (a) and (b) above.

Tompkins County is Committed to Equity and Inclusion. We encourage those with similar values to apply.

DISTINGUISHING FEATURES OF THE CLASS:

An employee in this class is responsible for independently performing complex clerical operations and for relieving related departments of contacts, which should properly be made with the Enrollment Services Center. The employee provides information and assistance to students and prospective students regarding procedures and communications related to enrollment, including recruitment, admissions, financial aid, registration and student accounts. The work calls for frequent exercise of independent judgment in giving out information regarding College policies and practices, and in planning the routine of the Enrollment Services Center. Employees in this class work under general supervision, receiving detailed instructions only when policies have not been determined. Only unusually important or complicated assignments are checked in detail upon completion. Employees in this class may exercise immediate supervision over the work of clerical assistants. The incumbent may work at the College’s main campus or one of the Extension Centers and perform all related duties as required.