Enrollment Services Specialist

Tompkins Cortland; Village of Dryden (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Tompkins Cortland Community College offers a crucial clerical role supporting the Enrollment Services Center on its Main Campus in Dryden, NY. The position delivers information to students and prospective students about enrollment procedures, admissions, financial aid, registration, and student accounts.

The role emphasizes independent judgment in handling inquiries while aligning with college policies, and works within a team that values equity and inclusion across campus.

Qualifications

• Graduation with associates degree in office technology or related field plus two years of clerical experience.
• High school diploma or equivalency plus four years of clerical experience.
• Any combination of training and experience equal to or greater than the above.

Responsibilities

• Provide information and assistance to students and prospective students regarding enrollment procedures and communications (recruitment, admissions, financial aid, registration, student accounts).
• Assist Enrollment Services Center operations and coordinate routine tasks under general supervision.
• Support policies and practices, using independent judgment for information dissemination and service delivery.

Skills

Office clerical experience

Customer information guidance

Education

Associate degree in office technology

High school diploma or equivalent

Any combination of training and experience

Job description

Tompkins Cortland Community College
170 North Street, P.O. Box 139
Dryden, NY 13053

Location

Main Campus

230

Hours

• MON 8 a.m. - 4 p.m.
• TUE 8 a.m. - 4 p.m.
• WED 8 a.m. - 4 p.m.
• THU 8 a.m. - 4 p.m.
• FRI 8 a.m. - 4 p.m.
• SAT Closed
• SUN Closed

Tompkins Cortland Community College is situated in the scenic and culturally vibrant Finger Lakes region of upstate New York, strategically positioned near major cities such as Syracuse, Rochester, Ithaca, and Binghamton. The college prides itself on fostering a culturally diverse campus environment, supported by over two decades of robust partnerships with international colleges and universities. This commitment underscores our mission to equip students for engaged citizenship within a global context.

Accredited by both the Board of Regents of The State of New York and the Middle States Association of Colleges and Schools, Tompkins Cortland Community College offers a range of associate degrees. These programs are designed to cater to both career-oriented paths and liberal arts/sciences programs of study, providing students with a comprehensive educational foundation.

Tompkins County is Committed to Equity and Inclusion. We encourage those with similar values to apply.

MINIMUM QUALIFICATIONS: EITHER:

(a) Graduation from a regionally accredited or New York State registered two year college with an associates degree in office technology or a closely related field AND two years of office clerical experience; OR

(b) Graduation from high school or possession of a high school equivalency diploma AND four years of office clerical experience; OR

(c) Any combination of training and experience equal to or greater than that specified in (a) and (b) above.

DISTINGUISHING FEATURES OF THE CLASS:

An employee in this class is responsible for independently performing complex clerical operations and for relieving related departments of contacts, which should properly be made with the Enrollment Services Center. The employee provides information and assistance to students and prospective students regarding procedures and communications related to enrollment, including recruitment, admissions, financial aid, registration and student accounts. The work calls for frequent exercise of independent judgment in giving out information regarding College policies and practices, and in planning the routine of the Enrollment Services Center. Employees in this class work under general supervision, receiving detailed instructions only when policies have not been determined. Only unusually important or complicated assignments are checked in detail upon completion. Employees in this class may exercise immediate supervision over the work of clerical assistants. The incumbent may work at the College’s main campus or one of the Extension Centers and perform all related duties as required.