Enrollment Services Professional

Ivy Tech Community College; East Chicago (IN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness

Retirement plan

Paid time off

Tuition assistance

Flexible work arrangements

Wellness Rewards

Job summary

Ivy Tech Lake County campus seeks an Enrollment Services Professional to support applicants at Crown Point, East Chicago, and Gary locations. You will guide new students through Knowledge Assessment, FAFSA, course registration, and enrollment requirements using IvyConnect and ERP tools.

This in-person role emphasizes customer service, FERPA compliance, and cross-functional teamwork. Ideal candidates have a Bachelor's or Associate degree with related experience, strong communication, and ability

Qualifications

• Bachelor's degree required; an associate degree with 3–4 years' related work experience acceptable.
• Two years of experience in customer relations, recruiting, or sales is essential.
• Experience in K-12 or higher education preferred, with familiarity in CRM and enrollment processes.

Responsibilities

• Serve as daily resource for applicants, providing walk-in and phone support related to admissions and enrollment.
• Manage assigned caseloads to support applicant conversion and track via dashboards.
• Assist students with registration, Degree Tracker, and Schedule Builder, and answer general financial aid questions.

Skills

Customer relations

Communication

Teamwork

Education

Bachelor's degree or Associate degree with related experience

Tools

CRM platform

Teams

Zoom

Microsoft Office

Banner

Job description

The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment.This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in theCustomer Relationship Management platform, IvyConnect.The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase studentengagement, improve conversion rates, and move applicants successfully through the enrollment process to registration.Pay: $40,000 - 45,000 per yearLocation: Primary office location will be Crown Point but frequent travel to East Chicago and Gary will be required.Schedule: Primarily Monday-Friday daytime hours, in person at a campus location. Some weekends or evenings may be required for special events or during peak times.Major Responsibilities:Serve as a daily resource for applicants by providing walk-in and phone support related to college admissions and enrollment.Manage assigned Opportunity caseloads in a way that supports applicant conversion, including daily review of the personalized Enrollment Specialist Dashboard.Maintain and monitor case notes in electronic student record systems to ensure accurate and timely documentation.Assist students with the registration process, answer registration-related questions, and help students navigate Degree Tracker and Schedule Builder.Participate in shared projects and support the planning and execution of campus events. including enrollment events, recruitment fairs, high school visits, and other outreach activities.Answer questions and assist students with assessment-related processes, including Knowledge Assessment questions and the review or application of assessment waivers.Make appropriate referrals to resources such as study materials, the Tutoring Center, or Academic Advising.Answer general financial aid questions and refer students to the Financial Aid Office when needed for verification, loan eligibility and requirements, standards of academic progress, state and federal awards, scholarships, and work-study opportunities.Assist students with college-related transactions to reduce the need for transfers between departments.Escalate more complex questions or issues to the appropriate functional experts when needed.Work closely with the Director of Admissions/Enrollment to support departmental goals, student outreach, and enrollment initiatives.Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA), other applicable regulations, and professional standards. Support admissions-related responsibilities, including student outreach, recruiting efforts, application follow-up, enrollment support, and other duties connected to the admissions process.Promote and market events to Opportunities through Modern Campus/Signal Vine, email, and phone calls.Assist with developing student outreach campaigns to encourage students to complete next steps, register for classes, and attend enrollment events.Engage in behaviors that help create an environment where all students, staff, and visitors feel valued, supported, and respected.Perform other duties as assigned that are logically related to the position and support the department's needs.Education, Experience And Other Requirements:The ESP must be available to provide services at the Lake County Campus, which includes Crown Point, East Chicago, and Gary locations.Bachelor's degree is required with one (1) to three (3) years' related work experience OR associate degree with three (3) to four (4) years' related work experienceTwo years of experience in customer relations, recruiting, or sales are essential Prior experience in K-12 or higher education is preferredLeadership experience to solve challenges and provide solutions for improvements is essentialExperience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner)Ability to take initiative and complete tasks Ability to exercise independent judgment related to college policiesFlexibility to attend meetings or events after normal working hoursSelected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.Official transcripts required at time of hire, sent directly from issuing institution to the Office of Human Resources.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.