Enrollment Specialist

Ivy Tech; South Bend (AR); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition assistance

Paid time off

Public Service Loan Forgiveness

Gym discounts

Job summary

Ivy Tech Community College is seeking an Enrollment Specialist to guide newly admitted students from application through their first weeks of the semester. You will coach students on enrollment steps, course registration, and early engagement to promote first-semester success, while using FERPA-compliant processes and campus resources.

The role reports to the Director of Enrollment Services and requires an Associate degree, strong communication, and the ability to manage a caseload, maintain

Qualifications

• Associate degree required.
• Strong interpersonal and oral/written communication skills with students, staff and faculty.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Responsibilities

• Conduct targeted outreach to newly admitted students to coach them through enrollment steps and prepare them for the first weeks of classes.
• Manage a caseload to promote retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.
• Assist students with assessment processes, including reviewing and applying assessment waivers.
• Advise students on degree programs, prerequisites, and course scheduling.
• Assist students in developing individualized Academic Completion Plans and maintain knowledge of college policies.

Skills

Interpersonal skills

Communication

Administrative skills

Initiative

Teamwork

Judgment

Education

Associate degree

Job description

The Enrollment Specialist (ES) provides support for students as they navigate the college system from application through the first several weeks of their first semester. Emphasis is placed on guiding newly admitted students through enrollment steps, course registration, and initial engagement to promote first-semester success.
The ES helps students identify challenges, define goals, and access campus and community resources to foster persistence. This role requires proficiency in processes related to assessment, first-semester advising, registration, financial aid, and business support services.

Supervision Received: Director of Enrollment Services
Supervision Given: None

Classification: E-1
Compensation: Salary, $41,000-$43,000

Major Responsibilities

• Conduct targeted outreach to newly admitted students to coach them through enrollment steps and prepare them for the first weeks of classes.
• Manage a caseload to promote retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.

Assessment Support

• Assist students with assessment processes, including reviewing and applying assessment waivers.
• Make referrals to appropriate resources such as study materials, the Tutoring Center, or the academic advising center.

First Semester Advising

• Advise students on degree programs, prerequisites, and course scheduling.
• Assist students in developing individualized Academic Completion Plans that outline course sequencing, milestones, and strategies to support timely degree completion and academic success.
• Maintain up-to-date knowledge of college programs and policies to provide accurate advising.

Registration Support

• Counsel and assist students with online registration and the Degree Completion Tracker system.
• Answer registration-related questions and guide students through scheduling processes.

Financial Aid Support

• Provide general guidance and make referrals to the Financial Aid Office regarding FAFSA, verification, loan eligibility, scholarships, work-study, and state/federal awards.

Business Support

• Respond to inquiries related to bookstore accounts, fund disbursements, tuition and fees, payment options and payment plans, accounts, collections, refunds, and bursar holds.
• Refer students to the Business Office as needed.

Participate in training, education, and professional development activities as necessary to stay current with the skills and knowledge required to perform the duties of the job.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Qualifications

• Associate degree required.
• Strong interpersonal and oral/written communication skills with the ability to positively interact with students, staff, and faculty.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work-Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future - because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.