Enrollment Services Specialist

ivytech; Lafayette (IN); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health & Wellness

Retirement plan

Educational benefits

Paid time off

Public Service Loan Forgiveness

Job summary

Ivy Tech Community College is seeking an Enrollment Services Specialist to support recruitment efforts in the Lafayette service area. The role will be on campus most of the time but may travel to high schools and events to connect with prospective students and guide them through enrollment.

You will use a CRM to track inquiries, assist with FAFSA, coordinate with campus staff and local schools, and help convert inquiries into applications.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Must have valid Indiana driver's license and be able to obtain authorization to operate College-owned vehicles.
• Ability to lift up to 50 lbs and manage multiple projects.
• Excellent interpersonal skills.

Responsibilities

• Participate in recruiting on and off campus, including college fairs and high school visits.
• Recruit for Ivy Tech and convert inquiries to applicants for enrollment.
• Advise and register new students in the first semester and assist with FAFSA.
• Use CRM to track and assess recruitment activities and adjust strategies.
• Collaborate with local schools and internal teams to coordinate recruitment opportunities.
• Ensure FERPA guidelines are followed.

Skills

People skills

Multi-tasking

Project coordination

CRM experience

Education

Associate degree

Bachelor's degree preferred

Tools

CRM software

Job description

The Enrollment Services Specialist assists in the development and execution of a recruitment plan to build relationships with prospective Ivy Tech Community College students through enrollment. Recruiting territory will be a floating position across the Lafayette service area. Position will primarily be on campus but may travel to support College Connection Coaches at high schools and recruiting events such as college and trade fairs.

MAJOR RESPONSIBILITIES:

• Participate in recruiting efforts on and off campus including college fairs, high school visits, information events, and community activities. Such events take place both during regular business hours and after hours (evenings and weekends).
• Recruit on behalf of Ivy Tech, promoting the benefits of the Community College to increase the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
• Advise and register new first-time students in first semester of coursework. Assist students in completing the FAFSA application.
• Manage, effectively track, and recruit potential student groups with the use of a client relationship management (CRM) tool. Use the CRM to assess the effectiveness of various recruitment efforts and make adjustments based on intake and conversion numbers.
• Increase penetration and conversion rates of assigned schools, events, territories and dual credit populations.
• Understand what attributes resonate with different target audiences and adjust recruitment practices and efforts based on those different audiences.
• Assist with the development of collaborative relationships with local schools, colleges / universities, community agencies, and organizations as they relate to the implementation of the campus recruitment plan.
• Work closely with internal Ivy Tech personnel to coordinate overall recruitment opportunities effectively. Such personnel may include: marketing departments, K-12 coordinators, Accelerated Associate Program staff, campus presidents, academic chairs, and 21st Century Scholar representatives.
• Assist with the development of admissions and recruitment related materials and disseminate such materials in coordination with other regional and statewide communications and recruitment efforts.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED:

Report to the Director of Admissions or appropriate campus official.

Compensation:

Compensation: $48,000 annually with full benefits

Minimum Qualifications:

• Associate degree required; Bachelor's degree preferred.
• Driving is an essential function of this position. The incoming employee must hold a valid Indiana driver's license and complete the Driver Approval Form to obtain authorization from the Systems Office for operating any College-owned, leased, or rented vehicles as part of their job responsibilities.
• Must be able to lift up to 50lbs.
• Demonstrated experience in managing multiple projects. Must possess excellent "people" skills.

Preferred Qualifications:

• Minimum of one to two years of relevant experience preferred.
• Bilingual in Spanish a plus.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
  • Dental plan with no-cost preventive services and coverage for orthodontia
  • Vision plan with low-cost exams and allowances for glasses or contact lenses
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
  • Wellness program with opportunities to earn $250 in Wellness Rewards
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits
  • Fee remission for employees, spouses, and dependent children
  • Tuition assistance for undergraduate, graduate, and doctoral programs
  • Paid professional development opportunities
• Work‑Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess
  • Flexible work arrangements where available
  • Paid childbirth recovery leave (8 weeks)
  • Paid parental leave (4 weeks)
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness
  • Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future-