Enrollment Specialist

Ivy Tech Community College of Indiana; South Bend (IN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health & Wellness

Health Savings Account

Dental plan

Vision plan

Wellness rewards

Retirement plan

Paid time off

Education benefits

Tuition assistance

Work-life balance

Job summary

Ivy Tech Community College of Indiana is seeking an Enrollment Specialist to guide students from application through the early weeks of their first semester. You will coach new admits, assist with advising and registration, and connect students to campus resources to support persistence and degree progress.

The role emphasizes enrollment processes, financial aid referrals, and collaborative work with the Enrollment Services team. This on‑site position offers competitive benefits and salary.

Qualifications

• Associate degree required.
• Strong interpersonal and oral/written communication skills.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Responsibilities

• Coach newly admitted students through enrollment steps and first weeks of classes.
• Manage a caseload to promote retention and student success.
• Maintain case notes in electronic student records.

Skills

Interpersonal skills

Communication

Administrative skills

Independent judgment

Meeting flexibility

Team collaboration

Education

Associate degree

Tools

Student information system

Job description

The Enrollment Specialist (ES) provides support for students as they navigate the college system from application through the first several weeks of their first semester. Emphasis is placed on guiding newly admitted students through enrollment steps, course registration, and initial engagement to promote first-semester success. The ES helps students identify challenges, define goals, and access campus and community resources to foster persistence. This role requires proficiency in processes related to assessment, first-semester advising, registration, financial aid, and business support services. Supervision Received: Director of Enrollment Services Supervision Given: None Classification: E-1 Compensation: Salary, $41,000-$43,000

Major Responsibilities

• Conduct targeted outreach to newly admitted students to coach them through enrollment steps and prepare them for the first weeks of classes.
• Manage a caseload to promote retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.

Assessment Support

• Assist students with assessment processes, including reviewing and applying assessment waivers.
• Make referrals to appropriate resources such as study materials, the Tutoring Center, or the academic advising center.

First Semester Advising

• Advise students on degree programs, prerequisites, and course scheduling.
• Assist students in developing individualized Academic Completion Plans that outline course sequencing, milestones, and strategies to support timely degree completion and academic success.
• Maintain up-to-date knowledge of college programs and policies to provide accurate advising.

Registration Support

• Counsel and assist students with online registration and the Degree Completion Tracker system.
• Answer registration-related questions and guide students through scheduling processes.

Financial Aid Support

• Provide general guidance and make referrals to the Financial Aid Office regarding FAFSA, verification, loan eligibility, scholarships, work-study, and state/federal awards.

Business Support

• Respond to inquiries related to bookstore accounts, fund disbursements, tuition and fees, payment options and payment plans, accounts, collections, refunds, and bursar holds.
• Refer students to the Business Office as needed.

Participate in training, education, and professional development activities as necessary to stay current with the skills and knowledge required to perform the duties of the job. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Qualifications

• Associate degree required.
• Strong interpersonal and oral/written communication skills with the ability to positively interact with students, staff, and faculty.
• Strong administrative and computer skills.
• Ability to take initiative and exercise independent judgment in applying college policies.
• Flexibility to attend meetings or events outside normal working hours.
• Ability to work collaboratively in a team environment.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Benefits

• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work-Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future because when our employees thrive, our students and communities thrive too.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace