Enrollment Services Counselor II

St. Louis Community College; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Louis Community College seeks an Enrollment Services Counselor II to guide students and parents through admissions, aid, and enrollment. The role includes advising on FAFSA, evaluating credentials for admission and aid, and supporting campus services.

The position requires an associate degree and 3-5 years in higher education enrollment services, with NASFAA verification within a year; veteran training is a plus.

Qualifications

• Associate degree in a related field with 3-5 years of experience in higher education enrollment services or student affairs.
• NASFAA verification credential within the first year of employment.
• Veteran's training or related certifications preferred.

Responsibilities

• Guide prospective and current students and parents through admissions, financial aid, and enrollment services.
• Assist students with FAFSA and financial aid applications, explaining options and awards.
• Evaluate credentials to determine eligibility for admission, financial aid, veteran services, or visa documentation.
• Provide campus support in areas such as FWS, certifications, or campus operations.
• Deliver excellent customer service by knowing Enrollment Services policies and procedures.
• Assist with course selection, class schedules, registration, and degree audits.
• Manage a caseload as the primary counselor.
• Utilize systems to help transitions from admissions to registration.
• Perform other duties as assigned.

Skills

Customer service

Enrollment guidance

Advising students

Education

Associate degree in related field

Tools

Student Information System

Job description

The Enrollment Services Counselor II is the point of contact for current and prospective students, providing information and services throughout the enrollment and registration process, including admissions, financial aid, advising, and registration. Enrollment Service Counselors II have expanded responsibilities that include specialized areas such as Federal Work Study, international certifications, veteran certifications, and campus support services.

Primary Duties Performed

• Provide guidance to prospective and current students and parents on the admissions, student aid, and enrollment services process
• Assist students with completing FAFSA and other financial aid applications, including explaining aid options, eligibility, and awards
• Evaluate credentials on students' applications to determine eligibility for admission, financial assistance, veteran services, or visa documentation
• Provide additional student support in one of the specialites areas such as FWS, certifications, or campus support.
• Campus support include daily campus operaitons such as (cashiering, receptionist, testing, campus tours and other duties to assist the campus providing an exceptional student experience.
• Provide exemplary customer service by building knowledge of Enrollment Services policy and procedures
• Assist with student course selection, creating class schedules, registration, and initial degree audit
• Serve as the primary counselor for a working caseload of students
• Utilize systems to assist students in making a seamless transition from admissions to registration
• Additional duties as assigned

Qualifications/Experience

• Associate degree in a related field with 3 - 5 years of experience in higher education working in Enrollment Services or Student Affairs
• NASFAA verification credential within the first year of employment
• Veteran's training or other specific training relevant to the job duties preferred

Working Conditions

• Generally works in an office environment
• Ability to work flexible hours including some nights and weekends

Physical Requirements

Negligible