Enrollment & Records Support Specialist

asu; Tempe (AZ); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Arizona State University’s Tempe campus seeks an Enrollment and Records Assistant 1 Non-Exempt to support the maintenance of enrollment and student records information systems for high-quality student registration services. The role involves handling inquiries, processing transactions, and collaborating with teams to resolve issues, while ensuring compliance with FERPA and university policies.

A detail-oriented, tech-friendly candidate with strong communication thrives in this fast-paced

Qualifications

• Experience with providing customer service in a team environment and in a high-volume service location.
• Experience in retrieving and updating information in a student information system (e.g., PeopleSoft).
• Experience with Microsoft Office applications (i.e. Word, Excel, Outlook).
• Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments and advising units.
• Demonstrated knowledge of University policies and procedures.
• Evidence of effective communication skills.
• Experience with CRM systems, (i.e., Salesforce).
• Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners and other stakeholders
• Demonstrated knowledge of FERPA.

Responsibilities

• Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
• Assist with registration transactions, enrollment verifications, transcript-related requests, and legal name changes. Including transaction/discrepancy research and resolution in a timely manner.
• Maintain a variety of records requiring classification and compilation of varied information.
• Serve as a reference source to assist departments and employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed.
• Check, review or prepare records, reports, forms or other documents of various kinds pertaining to assigned function(s); investigates complicated problems or errors.
• Plan and prioritize workload to meet set deadlines.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Attention to detail

Tech-savvy

Tools

PeopleSoft

Microsoft Word

Excel

Outlook

Salesforce

Job description

Arizona State University’s Tempe campus seeks an Enrollment and Records Assistant 1 Non-Exempt to support the maintenance of enrollment and student records information systems for high-quality student registration services. The role involves handling inquiries, processing transactions, and collaborating with teams to resolve issues, while ensuring compliance with FERPA and university policies.

A detail-oriented, tech-friendly candidate with strong communication thrives in this fast-paced